Suralink incident

SSO login issues - US region

Resolved after 1 hour 42 minutes, affecting Suralink Web Application, on March 4, 2025.

monitoring Mar 04, 2025, 10:18 PM UTC

Logging in through SSO is working as expected, and we are continuing to monitor to ensure full resolution.

Started
Mar 04, 2025, 10:07 PM UTC
Resolved
Mar 04, 2025, 11:49 PM UTC
Duration
1h 42m
Detected by Pingoru
Mar 04, 2025, 10:07 PM UTC

Affected components

Suralink Web Application

Update timeline

  1. investigating Mar 04, 2025, 10:07 PM UTC

    We are currently investigating an issue that is preventing users from logging in through SSO. Our engineers are actively working to resolve this issue as quickly as possible, and we will provide an update as soon as we have more information.

  2. monitoring Mar 04, 2025, 10:18 PM UTC

    Logging in through SSO is working as expected, and we are continuing to monitor to ensure full resolution.

  3. resolved Mar 04, 2025, 11:49 PM UTC

    This incident has been resolved.

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