Suralink incident
Secure File Sharing Outlook Add-in & Workpaper Suite access issues
Resolved after 6 hours 45 minutes, affecting Secure File Sharing and Secure File Sharing and 1 more, on October 29, 2025.
The incident with the downstream provider has been resolved, and full functionality of the Secure File Sharing and Workpaper Suite add-ins has been restored.
Affected components
Update timeline
- identified Oct 29, 2025, 05:47 PM UTC
We are aware of an issue with a downstream provider that is impacting the Secure File Sharing Outlook Add-in and Workpaper Suite Excel Add-in. We will provide an update when we have additional information.
- monitoring Oct 29, 2025, 09:00 PM UTC
The issue preventing users from working with the Secure File Sharing and Workpaper Suite add-ins is in recovery and we're seeing successful activity in both. We will continue to monitor and provide updates.
- resolved Oct 30, 2025, 12:33 AM UTC
The incident with the downstream provider has been resolved, and full functionality of the Secure File Sharing and Workpaper Suite add-ins has been restored.
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