Suralink incident

Slow Response Time - US Region

Resolved after 48 minutes, affecting Suralink Web Application, on January 12, 2026.

monitoring Jan 12, 2026, 07:59 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jan 12, 2026, 07:35 PM UTC
Resolved
Jan 12, 2026, 08:23 PM UTC
Duration
48m
Detected by Pingoru
Jan 12, 2026, 07:35 PM UTC

Affected components

Suralink Web Application

Update timeline

  1. investigating Jan 12, 2026, 07:35 PM UTC

    We are experiencing slow response times within the Suralink web application that is affecting the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

  2. monitoring Jan 12, 2026, 07:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 12, 2026, 08:23 PM UTC

    This incident has been resolved.

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