Suralink incident
Suralink system emails are not being delivered to some users
Resolved after 8 hours 16 minutes, affecting Email and Email and 1 more, on January 22, 2026.
Microsoft is reporting improvements in mail delivery, and successful delivery of emails from Suralink has also been confirmed. Please refer to https://status.cloud.microsoft/ for further updates on this issue, and reach out to Suralink Support if additional assistance is needed.
Affected components
Update timeline
- identified Jan 22, 2026, 09:10 PM UTC
We have identified an issue with system emails not being delivered to some users, due to service degradation of Microsoft 365. We are monitoring to ensure full resolution. For more information, see https://status.cloud.microsoft/.
- resolved Jan 23, 2026, 05:27 AM UTC
Microsoft is reporting improvements in mail delivery, and successful delivery of emails from Suralink has also been confirmed. Please refer to https://status.cloud.microsoft/ for further updates on this issue, and reach out to Suralink Support if additional assistance is needed.
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