Suralink incident
Some client users are unable to upload files or view comments - US Region
Resolved after 1 hour 6 minutes, affecting File Uploads and Downloads and Request List (Engagements), on January 29, 2026.
A fix for the issue that was preventing some client users from uploading files and viewing comments has been implemented, and we are monitoring to ensure full resolution.
Affected components
Update timeline
- investigating Jan 29, 2026, 05:28 PM UTC
We are investigating an issue with the Suralink web application affecting a small number of client users, where files cannot be uploaded, and comments/history cannot be viewed. Our engineering teams are actively working to resolve the issue as quickly as possible, and we will provide an update as soon as we have more information.
- monitoring Jan 29, 2026, 06:12 PM UTC
A fix for the issue that was preventing some client users from uploading files and viewing comments has been implemented, and we are monitoring to ensure full resolution.
- resolved Jan 29, 2026, 06:35 PM UTC
This incident has been resolved.
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