Suralink incident

File Upload and Download - US Region

Resolved after 24 minutes, affecting File Uploads and Downloads, on February 27, 2026.

monitoring Feb 27, 2026, 10:01 PM UTC

We have implemented a fix that was preventing files from uploading and downloading in the US region, and are monitoring to ensure full resolution.

Started
Feb 27, 2026, 09:50 PM UTC
Resolved
Feb 27, 2026, 10:14 PM UTC
Duration
24m
Detected by Pingoru
Feb 27, 2026, 09:50 PM UTC

Affected components

File Uploads and Downloads

Update timeline

  1. investigating Feb 27, 2026, 09:50 PM UTC

    We are investigating an issue that is preventing files from uploading and downloading in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

  2. monitoring Feb 27, 2026, 10:01 PM UTC

    We have implemented a fix that was preventing files from uploading and downloading in the US region, and are monitoring to ensure full resolution.

  3. resolved Feb 27, 2026, 10:14 PM UTC

    This incident has been resolved.

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