Superloop Outage History
Superloop partial outage · 8 active incidents · 7 long-running issues View live status →Pingoru has recorded 614 incidents for Superloop: 614 in the last 12 months and 315 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 58 | 720 of 720 (100%) |
| May 2026 | 101 | 744 of 744 (100%) |
| June 2026 | 70 | 720 of 720 (100%) |
| July 2026 | 83 | 744 of 744 (100%) |
| August 2026 | 104 | 163 of 744 (22%) |
| September 2026 | 107 | 284 of 720 (39%) |
| October 2026 | 85 | 326 of 588 (55%) |
Incidents, newest first
Notice August 4, 2026 NSW, VIC,ACT - Degraded Performance 21h 55m Australia & New Zealand (NSW Managed Wi-Fi), Australia & New Zealand (ACT Managed Wi-Fi), Australia & New Zealand (VIC Managed Wi-Fi)
Started Aug 04, 2026, 11:20 AM UTC· resolved Aug 05, 2026, 09:16 AM UTC
- investigating Aug 04, 2026, 11:20 AM UTC
Network Operations is currently investigating a Degraded Performance at the addresses below * 319-325 Sussex St Sydney, NSW 2000 * 328 Flinders St, Melbourne, VIC 3000 * 45 Dooring St Dickson, ACT 2602 * 15 Bourke Road Mascot, NSW 2020
- monitoring Aug 04, 2026, 12:09 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Aug 05, 2026, 09:16 AM UTC
This incident has been resolved.
Notice August 3, 2026 328 Flinders St, Melbourne, VIC 3000 - Site Outage 2h 23m Australia & New Zealand (VIC Managed Wi-Fi)
Started Aug 03, 2026, 09:00 PM UTC· resolved Aug 03, 2026, 11:24 PM UTC
- investigating Aug 03, 2026, 09:00 PM UTC
Network Operations is currently investigating a sitewide service interruption at 328 Flinders St, Melbourne, VIC 3000
- monitoring Aug 03, 2026, 11:12 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Aug 03, 2026, 11:24 PM UTC
This incident has been resolved.
Notice August 3, 2026 319-325 Sussex St Sydney, NSW 2000 - Site Outage 2h 45m Australia & New Zealand (NSW Managed Wi-Fi)
Started Aug 03, 2026, 08:42 PM UTC· resolved Aug 03, 2026, 11:27 PM UTC
- investigating Aug 03, 2026, 08:42 PM UTC
Network Operations is currently investigating a sitewide service interruption at 319-325 Sussex St Sydney, NSW 2000
- monitoring Aug 03, 2026, 11:13 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Aug 03, 2026, 11:27 PM UTC
This incident has been resolved.
Notice August 3, 2026 45 Dooring St, Dickson, Australian Capital Territory 2602 - Site Outage 2h 58m Australia & New Zealand (ACT Managed Wi-Fi)
Started Aug 03, 2026, 08:29 PM UTC· resolved Aug 03, 2026, 11:28 PM UTC
- investigating Aug 03, 2026, 08:29 PM UTC
Network Operations is currently investigating a sitewide service interruption at 45 Dooring St, Dickson, Australian Capital Territory 2602
- monitoring Aug 03, 2026, 11:12 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Aug 03, 2026, 11:28 PM UTC
This incident has been resolved.
Notice August 3, 2026 289 King St Mascot, NSW 2020 - Site Outage 3h 26m Australia & New Zealand (NSW Managed Wi-Fi)
Started Aug 03, 2026, 08:17 PM UTC· resolved Aug 03, 2026, 11:44 PM UTC
- investigating Aug 03, 2026, 08:17 PM UTC
Network Operations is currently investigating a sitewide service interruption at 289 King St Mascot, NSW 2020
- monitoring Aug 03, 2026, 11:14 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Aug 03, 2026, 11:44 PM UTC
This incident has been resolved.
Notice August 3, 2026 Queens Rd, Nadi, Fiji - Site Outage 2h 34m Pacific Island Region (Fiji Managed Wi-Fi)
Started Aug 03, 2026, 05:02 AM UTC· resolved Aug 03, 2026, 07:36 AM UTC
- investigating Aug 03, 2026, 05:02 AM UTC
Network Operations is currently investigating a sitewide service interruption at Queens Rd, Nadi, Fiji
- resolved Aug 03, 2026, 07:36 AM UTC
This incident has been resolved.
Notice August 3, 2026 266-269 North Terrace Adelaide, SA 5000 - Degraded Performance 8h 28m Australia & New Zealand (SA Managed Wi-Fi)
Started Aug 03, 2026, 04:02 AM UTC· resolved Aug 03, 2026, 12:30 PM UTC
- investigating Aug 03, 2026, 04:02 AM UTC
Network Operations is currently investigating a Degraded Performance at 266-269 North Terrace Adelaide, SA 5000
- monitoring Aug 03, 2026, 05:32 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Aug 03, 2026, 12:30 PM UTC
This incident has been resolved.
Notice August 3, 2026 96 Edmund Rice Drive Southport, QLD 4215 - Degraded Performance 3h 27m Australia & New Zealand (QLD Managed Wi-Fi)
Started Aug 03, 2026, 03:23 AM UTC· resolved Aug 03, 2026, 06:51 AM UTC
- investigating Aug 03, 2026, 03:23 AM UTC
Network Operations is currently investigating a Degraded Performance at 96 Edmund Rice Drive Southport, QLD 4215
- resolved Aug 03, 2026, 06:51 AM UTC
This incident has been resolved.
Notice August 2, 2026 Shop 11D Goodman Plaza Military Road East Lismore, NSW 2480 - Degraded Performance 1d 1h Australia & New Zealand (NSW Managed Wi-Fi)
Started Aug 02, 2026, 08:50 AM UTC· resolved Aug 03, 2026, 09:52 AM UTC
- investigating Aug 02, 2026, 08:50 AM UTC
Network Operations is currently investigating a Degraded Performance at Shop 11D Goodman Plaza Military Road East Lismore, NSW 2480
- monitoring Aug 02, 2026, 06:23 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Aug 03, 2026, 09:52 AM UTC
This incident has been resolved.
Notice August 2, 2026 90 South St, Murdoch, WA - Site Outage 3h 53m Australia & New Zealand (WA Managed Wi-Fi)
Started Aug 02, 2026, 07:57 AM UTC· resolved Aug 02, 2026, 11:50 AM UTC
- investigating Aug 02, 2026, 07:57 AM UTC
Network Operations is currently investigating a sitewide service interruption at 90 South St, Murdoch, WA
- monitoring Aug 02, 2026, 08:09 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Aug 02, 2026, 11:50 AM UTC
This incident has been resolved.
Minor August 1, 2026 67 Bulcock St Caloundra QLD 4551 - Degraded Performance 5d 23h Australia & New Zealand (QLD Managed Wi-Fi)
Started Aug 01, 2026, 06:57 PM UTC· resolved Aug 07, 2026, 06:43 PM UTC
- investigating Aug 01, 2026, 06:57 PM UTC
Network Operations is currently investigating a Degraded Performance at 67 Bulcock St Caloundra QLD 4551
Notice August 1, 2026 203 North Terrace, Adelaide, South Australia 5000 - Partial Outage 10h 4m Australia & New Zealand (SA Managed Wi-Fi)
Started Aug 01, 2026, 04:49 PM UTC· resolved Aug 02, 2026, 02:53 AM UTC
- investigating Aug 01, 2026, 04:49 PM UTC
Network Operations is currently investigating a Degraded Performance at 203 North Terrace, Adelaide, South Australia 5000
- investigating Aug 01, 2026, 06:30 PM UTC
We are currently investigating this incident.
- identified Aug 01, 2026, 11:18 PM UTC
The site has been contacted. No staff are available on-site today. They will inspect the issue on Monday and provide an update once available.
- resolved Aug 02, 2026, 02:53 AM UTC
This incident has been resolved.
Notice July 31, 2026 Q2 Login Portal - Degraded Performance 11h 27m Core Systems (Q2 Platform)
Started Jul 31, 2026, 01:00 AM UTC· resolved Jul 31, 2026, 12:27 PM UTC
- investigating Jul 31, 2026, 01:00 AM UTC
Our systems are experiencing a critical issue affecting the Login Portal. Our Network Operations are currently investigating and working towards a resolution.
- monitoring Jul 31, 2026, 02:02 AM UTC
We implemented a fix and are currently monitoring the result.
- monitoring Jul 31, 2026, 05:58 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jul 31, 2026, 12:27 PM UTC
This incident has been resolved.
Notice July 30, 2026 339 Swanston St, Melbourne, Victoria 3000 - Degraded Performance 13h 20m Australia & New Zealand (VIC Managed Wi-Fi)
Started Jul 30, 2026, 11:01 PM UTC· resolved Jul 31, 2026, 12:21 PM UTC
- investigating Jul 30, 2026, 11:01 PM UTC
Network Operations is currently investigating a Degraded Performance at 339 Swanston St, Melbourne, Victoria 3000
- identified Jul 30, 2026, 11:01 PM UTC
Power has been tripped to the networking equipment and monitoring power outage in the area.
- monitoring Jul 31, 2026, 09:18 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jul 31, 2026, 12:21 PM UTC
This incident has been resolved.
Notice July 30, 2026 12-18 Synagogue Place Adelaide, SA 5000 - Site Outage 6h 58m Australia & New Zealand (SA Managed Wi-Fi)
Started Jul 30, 2026, 05:29 PM UTC· resolved Jul 31, 2026, 12:28 AM UTC
- investigating Jul 30, 2026, 05:29 PM UTC
Network Operations is currently investigating a sitewide service interruption at 12-18 Synagogue Place Adelaide, SA 5000
- identified Jul 30, 2026, 05:40 PM UTC
We are continuing to work on a fix for this incident.
- resolved Jul 31, 2026, 12:28 AM UTC
This incident has been resolved.
Notice July 30, 2026 15 Synagogue Pl, Adelaide, South Australia 5000 - Site Outage 7h 16m Australia & New Zealand (SA Managed Wi-Fi)
Started Jul 30, 2026, 05:10 PM UTC· resolved Jul 31, 2026, 12:27 AM UTC
- investigating Jul 30, 2026, 05:10 PM UTC
Network Operations is currently investigating a sitewide service interruption at 15 Synagogue Pl, Adelaide, South Australia 5000
- identified Jul 30, 2026, 05:59 PM UTC
We are continuing to work on a fix for this incident.
- monitoring Jul 30, 2026, 08:39 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jul 31, 2026, 12:27 AM UTC
This incident has been resolved.
Notice July 30, 2026 203 North Terrace Adelaide SA 5000 - Site Outage 7h 23m Australia & New Zealand (SA Managed Wi-Fi)
Started Jul 30, 2026, 04:55 PM UTC· resolved Jul 31, 2026, 12:18 AM UTC
- investigating Jul 30, 2026, 04:55 PM UTC
Network Operations is currently investigating a sitewide service interruption at 203 North Terrace Adelaide SA 5000.
- identified Jul 30, 2026, 06:00 PM UTC
We are continuing to work on a fix for this incident.
- monitoring Jul 30, 2026, 08:05 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jul 31, 2026, 12:18 AM UTC
This incident has been resolved.
Notice July 30, 2026 Systems Outage - Monitoring Platforms 3h 16m Core Systems (Q2 Platform)
Started Jul 30, 2026, 12:55 AM UTC· resolved Jul 30, 2026, 04:12 AM UTC
- investigating Jul 30, 2026, 12:55 AM UTC
Our Network Operations team are investigating a systems issue affecting our Monitoring platforms.
- monitoring Jul 30, 2026, 02:57 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jul 30, 2026, 04:12 AM UTC
This incident has been resolved.
Notice July 28, 2026 73 Albert Ave, Chatswood NSW 2067 - Planned Power Outage 6h 54m Australia & New Zealand (NSW Managed Wi-Fi)
Started Jul 28, 2026, 11:17 PM UTC· resolved Jul 29, 2026, 06:11 AM UTC
- identified Jul 28, 2026, 11:17 PM UTC
A planned power outage at 73 Albert Ave, Chatswood NSW 2067 is affecting our network services. Power and network services are expected to be restored by 2:00 PM AEST by local utility provider.
- monitoring Jul 29, 2026, 04:13 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jul 29, 2026, 06:11 AM UTC
This incident has been resolved.
Notice July 27, 2026 51 Palm Creek Rd, Tanawha QLD 4554 - Site Outage 3h 47m Australia & New Zealand (QLD Managed Wi-Fi)
Started Jul 27, 2026, 07:48 PM UTC· resolved Jul 27, 2026, 11:35 PM UTC
- investigating Jul 27, 2026, 07:48 PM UTC
Network Operations is currently investigating a sitewide service interruption at 51 Palm Creek Rd, Tanawha QLD 4554
- resolved Jul 27, 2026, 11:35 PM UTC
This incident has been resolved.
Notice July 27, 2026 90 Carillon Ave Newtown Newtown, NSW 2042 - Degraded Performance 8h 34m Australia & New Zealand (NSW Managed Wi-Fi)
Started Jul 27, 2026, 01:19 AM UTC· resolved Jul 27, 2026, 09:53 AM UTC
- investigating Jul 27, 2026, 01:19 AM UTC
Network Operations is currently investigating a Degraded Performance at 90 Carillon Ave Newtown Newtown, NSW 2042
- monitoring Jul 27, 2026, 08:10 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jul 27, 2026, 09:53 AM UTC
This incident has been resolved.
Notice July 26, 2026 80 Coronation Av, Nambour, Queensland 4560, Australia - Degraded Performance 2d Australia & New Zealand (QLD Managed Wi-Fi)
Started Jul 26, 2026, 04:40 AM UTC· resolved Jul 28, 2026, 05:08 AM UTC
- investigating Jul 26, 2026, 04:40 AM UTC
Network Operations is currently investigating a Degraded Performance at 80 Coronation Av, Nambour, Queensland 4560, Australia
- resolved Jul 28, 2026, 05:08 AM UTC
This incident has been resolved.
Notice July 25, 2026 2 Laurence St St Lucia Brisbane, QLD 4067 - Site Outage 9h 9m Australia & New Zealand (QLD Managed Wi-Fi)
Started Jul 25, 2026, 10:05 AM UTC· resolved Jul 25, 2026, 07:14 PM UTC
- investigating Jul 25, 2026, 10:05 AM UTC
Network Operations is currently investigating a partial service interruption at 2 Laurence St St Lucia Brisbane, QLD 4067
- monitoring Jul 25, 2026, 03:31 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jul 25, 2026, 07:14 PM UTC
This incident has been resolved.
Notice July 25, 2026 47 Munro Street, St Lucia, Queensland 4067 - Site Outage 5h 24m Australia & New Zealand (QLD Managed Wi-Fi)
Started Jul 25, 2026, 10:03 AM UTC· resolved Jul 25, 2026, 03:27 PM UTC
- investigating Jul 25, 2026, 10:03 AM UTC
Network Operations is currently investigating a partial service interruption at 47 Munro Street, St Lucia, Queensland 4067
- resolved Jul 25, 2026, 03:27 PM UTC
This incident has been resolved.
Notice July 23, 2026 71 Devonport Road, Tauranga - Partial Outage 10d 9h Australia & New Zealand (NZ Managed Wi-Fi)
Started Jul 23, 2026, 09:14 PM UTC· resolved Aug 03, 2026, 06:55 AM UTC
- investigating Jul 23, 2026, 09:14 PM UTC
Network Operations is currently investigating a sitewide service interruption at 71 Devonport Road, Tauranga
- identified Jul 23, 2026, 09:15 PM UTC
Power has been tripped to the networking equipment due to an unplanned power outage.
- monitoring Jul 24, 2026, 12:13 AM UTC
We implemented a fix and are currently monitoring the result.