Superloop incident

NSW, VIC,ACT - Degraded Performance

Notice

Resolved after 21 hours 55 minutes, affecting Australia & New Zealand (NSW Managed Wi-Fi) and Australia & New Zealand (ACT Managed Wi-Fi) and 1 more, on August 4, 2026.

monitoring Aug 04, 2026, 12:09 PM UTC

We implemented a fix and are currently monitoring the result.

Started: Aug 04, 2026, 11:20 AM UTC
Resolved: Aug 05, 2026, 09:16 AM UTC
Duration: 21h 55m
Detected by Pingoru: Aug 04, 2026, 11:20 AM UTC

Affected components

Australia & New Zealand (NSW Managed Wi-Fi)Australia & New Zealand (ACT Managed Wi-Fi)Australia & New Zealand (VIC Managed Wi-Fi)

Update timeline

investigating Aug 04, 2026, 11:20 AM UTC

Network Operations is currently investigating a Degraded Performance at the addresses below * 319-325 Sussex St Sydney, NSW 2000 * 328 Flinders St, Melbourne, VIC 3000 * 45 Dooring St Dickson, ACT 2602 * 15 Bourke Road Mascot, NSW 2020
monitoring Aug 04, 2026, 12:09 PM UTC

We implemented a fix and are currently monitoring the result.
resolved Aug 05, 2026, 09:16 AM UTC

This incident has been resolved.

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