Superloop Outage History

Superloop degraded · 7 active incidents · 7 long-running issues View live status →

Pingoru has recorded 614 incidents for Superloop: 614 in the last 12 months and 315 in the last 90 days.

Source: smart-status.superloop.com

614incidents recorded
614last 12 months
315last 90 days
4 daystypical duration
Incidents per month
0100200AprMayJunJulAugSepOct85
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct56%
Pingoru began tracking Superloop in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202658720 of 720 (100%)
May 2026101744 of 744 (100%)
June 202670720 of 720 (100%)
July 202683744 of 744 (100%)
August 2026104163 of 744 (22%)
September 2026107284 of 720 (39%)
October 202685328 of 590 (56%)

Incidents, newest first

Notice June 22, 2026 29 Caxton Street Petrie Terrace Brisbane, QLD 4000 - Partial Outage 8h 15m Australia & New Zealand (QLD Managed Wi-Fi)

Started Jun 22, 2026, 02:23 PM UTC· resolved Jun 22, 2026, 10:39 PM UTC

  1. investigating Jun 22, 2026, 02:23 PM UTC

    Network Operations is currently investigating a Partial Outage at 29 Caxton Street Petrie Terrace Brisbane, QLD 4000

  2. monitoring Jun 22, 2026, 02:33 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 22, 2026, 10:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 21, 2026 1998 Old Gympie RdGlass House Mountains QLD 4518, Australia - Partial Outage 20h 2m Australia & New Zealand (QLD Managed Wi-Fi)

Started Jun 21, 2026, 02:41 PM UTC· resolved Jun 22, 2026, 10:43 AM UTC

  1. investigating Jun 21, 2026, 02:41 PM UTC

    Network Operations is currently investigating a Partial Outage at 1998 Old Gympie RdGlass House Mountains QLD 4518, Australia

  2. monitoring Jun 22, 2026, 06:16 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 22, 2026, 10:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 21, 2026 1 South Sea Islander Way, Maroochydore, Queensland 4558 - Degraded Performance 1d 17h Australia & New Zealand (QLD Managed Wi-Fi)

Started Jun 21, 2026, 04:49 AM UTC· resolved Jun 22, 2026, 10:44 PM UTC

  1. investigating Jun 21, 2026, 04:49 AM UTC

    Network Operations is currently investigating a Degraded Performance at 1 South Sea Islander Way, Maroochydore, Queensland 4558

  2. monitoring Jun 22, 2026, 05:09 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 22, 2026, 10:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 21, 2026 8 Gillingham St, Woolloongabba, QLD 4102 - Degraded Performance 47d 14h Australia & New Zealand (QLD Managed Wi-Fi)

Started Jun 21, 2026, 03:58 AM UTC· resolved Aug 07, 2026, 06:43 PM UTC

  1. investigating Jun 21, 2026, 03:58 AM UTC

    Network Operations is currently investigating a Degraded Performance at 8 Gillingham St, Woolloongabba, QLD 4102

  2. identified Jun 23, 2026, 10:51 PM UTC

    We are continuing to work on a fix for this incident.

Read the full incident report →

Notice June 20, 2026 170 Kessels Rd, Nathan, QLD - Degraded Performance 4h 42m Australia & New Zealand (QLD Managed Wi-Fi)

Started Jun 20, 2026, 08:52 PM UTC· resolved Jun 21, 2026, 01:34 AM UTC

  1. investigating Jun 20, 2026, 08:52 PM UTC

    Network Operations is currently investigating a Degraded Performance at 170 Kessels Rd, Nathan, QLD.

  2. resolved Jun 21, 2026, 01:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 19, 2026 Hagen Drive, Mount Hagen, Western Highlands, Papua New Guinea- Degraded Performance 6h 33m Pacific Island Region (PNG Managed Wi-Fi)

Started Jun 19, 2026, 06:02 AM UTC· resolved Jun 19, 2026, 12:35 PM UTC

  1. investigating Jun 19, 2026, 06:02 AM UTC

    Network Operations is currently investigating a Degraded Performance at Hagen Drive, Mount Hagen, Western Highlands, Papua New Guinea

  2. monitoring Jun 19, 2026, 06:11 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 19, 2026, 12:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 18, 2026 45 Dooring St Dickson, ACT 2602 - SC Outage 14h 49m Australia & New Zealand (ACT Managed Wi-Fi)

Started Jun 18, 2026, 11:02 AM UTC· resolved Jun 19, 2026, 01:51 AM UTC

  1. investigating Jun 18, 2026, 11:02 AM UTC

    Network Operations is currently investigating a sitewide service interruption at 45 Dooring St Dickson, ACT 2602

  2. identified Jun 18, 2026, 11:02 AM UTC

    Power has been tripped to the networking equipment, we are working with staff on site to restore electricity.

  3. monitoring Jun 18, 2026, 11:44 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jun 19, 2026, 01:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 18, 2026 949 Dandenong Rd, Malvern East, Victoria 3145, Australia - Degraded Performance 13d 11h Australia & New Zealand (VIC Managed Wi-Fi)

Started Jun 18, 2026, 03:05 AM UTC· resolved Jul 01, 2026, 02:20 PM UTC

  1. investigating Jun 18, 2026, 03:05 AM UTC

    Network Operations is currently investigating a Degraded Performance at 949 Dandenong Rd, Malvern East, Victoria 3145, Australia.

  2. identified Jun 18, 2026, 01:42 PM UTC

    We are continuing to work on a fix for this incident.

  3. identified Jun 24, 2026, 01:48 AM UTC

    A technician is being dispatched to site/A technician has arrived onsite.

  4. monitoring Jun 24, 2026, 05:39 AM UTC

    We have implemented a fix for the incident at 949 Dandenong Rd, Malvern East, Victoria 3145, Australia and are currently monitoring the result to ensure that the issue has been effectively resolved. We will provide further updates as necessary.

Read the full incident report →

Notice June 16, 2026 Mana Island, Nadroga-Navosa, Western, Fiji - SC Outage 3h 42m Pacific Island Region (Fiji Managed Wi-Fi)

Started Jun 16, 2026, 01:24 PM UTC· resolved Jun 16, 2026, 05:06 PM UTC

  1. investigating Jun 16, 2026, 01:24 PM UTC

    Network Operations is currently investigating a sitewide service interruption at Mana Island, Nadroga-Navosa, Western, Fiji

  2. monitoring Jun 16, 2026, 01:38 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 16, 2026, 05:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 15, 2026 1 Beerburrum St, Dicky Beach QLD 4551, Australia - Degraded Performance - Degraded Performance 17d 6h Australia & New Zealand (QLD Managed Wi-Fi)

Started Jun 15, 2026, 05:54 PM UTC· resolved Jul 03, 2026, 12:19 AM UTC

  1. investigating Jun 15, 2026, 05:54 PM UTC

    Network Operations is currently investigating a Degraded Performance at 1 Beerburrum St, Dicky Beach QLD 4551, Australia - Degraded Performance

  2. monitoring Jun 15, 2026, 08:55 PM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Notice June 14, 2026 1 William Parker Place, Buderim QLD 4556 - SC Outage 4h 35m Australia & New Zealand (QLD Managed Wi-Fi)

Started Jun 14, 2026, 01:03 PM UTC· resolved Jun 14, 2026, 05:39 PM UTC

  1. investigating Jun 14, 2026, 01:03 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 1 William Parker Place, Buderim QLD 4556

  2. identified Jun 14, 2026, 01:26 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Jun 14, 2026, 02:29 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jun 14, 2026, 05:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 14, 2026 3550 Main Beach Parade, Main Beach, QLD, 4217 - Partial Outage 12h 20m Fibre-to-the-Premises (QLD FTTP)

Started Jun 14, 2026, 04:28 AM UTC· resolved Jun 14, 2026, 04:48 PM UTC

  1. investigating Jun 14, 2026, 04:28 AM UTC

    Network Operations is currently investigating a Partial Outage at 3550 Main Beach Parade, Main Beach, QLD, 4217

  2. monitoring Jun 14, 2026, 11:55 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 14, 2026, 04:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 13, 2026 420 Joondalup Dr, Joondalup WA 6027 - SC Outage 4h 34m Australia & New Zealand (WA Managed Wi-Fi)

Started Jun 13, 2026, 05:42 PM UTC· resolved Jun 13, 2026, 10:17 PM UTC

  1. investigating Jun 13, 2026, 05:42 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 420 Joondalup Dr, Joondalup WA 6027.

  2. resolved Jun 13, 2026, 10:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 12, 2026 31 Sportsmans Parade, Bokarina QLD 4575 - SC Outage 23h 20m Australia & New Zealand (QLD Managed Wi-Fi)

Started Jun 12, 2026, 10:34 PM UTC· resolved Jun 13, 2026, 09:54 PM UTC

  1. investigating Jun 12, 2026, 10:34 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 31 Sportsmans Parade, Bokarina QLD 4575

  2. monitoring Jun 12, 2026, 11:44 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 13, 2026, 09:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 11, 2026 550-590 Lygon Street, Carlton VIC 3053 - Degraded Performance 16h 46m Australia & New Zealand (VIC Managed Wi-Fi)

Started Jun 11, 2026, 03:37 AM UTC· resolved Jun 11, 2026, 08:23 PM UTC

  1. investigating Jun 11, 2026, 03:37 AM UTC

    Network Operations is currently investigating a Degraded Performance at 550-590 Lygon Street, Carlton VIC 3053

  2. monitoring Jun 11, 2026, 04:28 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. monitoring Jun 11, 2026, 04:29 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jun 11, 2026, 08:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 10, 2026 1827 David Low Way, Coolum Beach QLD 4573 - Degraded Performance 21d 1h Australia & New Zealand (QLD Managed Wi-Fi)

Started Jun 10, 2026, 10:23 PM UTC· resolved Jul 01, 2026, 11:40 PM UTC

  1. investigating Jun 10, 2026, 10:23 PM UTC

    Network Operations is currently investigating a Degraded Performance at 1827 David Low Way, Coolum Beach QLD 4573

  2. monitoring Jul 01, 2026, 11:12 PM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Notice June 10, 2026 Goroka Eastern Highlands Province, Papua New Guinea - Partial Outage 4h 1m Pacific Island Region (PNG Managed Wi-Fi)

Started Jun 10, 2026, 08:22 PM UTC· resolved Jun 11, 2026, 12:23 AM UTC

  1. investigating Jun 10, 2026, 08:22 PM UTC

    Network Operations is currently investigating a Partial Outage at Goroka Eastern Highlands Province, Papua New Guinea

  2. monitoring Jun 10, 2026, 08:29 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 11, 2026, 12:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 10, 2026 1 Driver Ave, Moore Park NSW 2021 - Partial Outage 7h 4m Australia & New Zealand (NSW Managed Wi-Fi)

Started Jun 10, 2026, 02:35 PM UTC· resolved Jun 10, 2026, 09:39 PM UTC

  1. investigating Jun 10, 2026, 02:35 PM UTC

    Network Operations is currently investigating a Partial Outage at 1 Driver Ave, Moore Park NSW 2021

  2. monitoring Jun 10, 2026, 02:57 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 10, 2026, 09:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 9, 2026 2-36 Cotton Tree Parade, Maroochydore QLD 4558 - Degraded Performance 37d 1h Australia & New Zealand (QLD Managed Wi-Fi)

Started Jun 09, 2026, 09:46 PM UTC· resolved Jul 16, 2026, 11:35 PM UTC

  1. investigating Jun 09, 2026, 09:46 PM UTC

    Network Operations is currently investigating a Degraded Performance at 2-36 Cotton Tree Parade, Maroochydore QLD 4558

Read the full incident report →

Notice June 9, 2026 125 Colchester St, South Brisbane, QLD, 4101 - Partial Outage 7h 39m Australia & New Zealand (QLD Managed Wi-Fi)

Started Jun 09, 2026, 04:50 PM UTC· resolved Jun 10, 2026, 12:29 AM UTC

  1. investigating Jun 09, 2026, 04:50 PM UTC

    Network Operations is currently investigating a Partial Outage at 125 Colchester St, South Brisbane, QLD, 4101

  2. resolved Jun 10, 2026, 12:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 8, 2026 Login Portal - Outage 1d 4h Core Systems (Exosphere Platform)

Started Jun 08, 2026, 08:33 PM UTC· resolved Jun 10, 2026, 01:31 AM UTC

  1. investigating Jun 08, 2026, 08:33 PM UTC

    Our systems are experiencing a critical issue affecting the Login Portal. Our Network Operations are currently investigating and working towards a resolution.

  2. identified Jun 08, 2026, 09:31 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Jun 08, 2026, 10:00 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jun 10, 2026, 01:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 8, 2026 96 Edmund Rice Drive Southport, QLD 4215 - Partial Outage 1m Australia & New Zealand (QLD Managed Wi-Fi)

Started Jun 08, 2026, 06:21 AM UTC· resolved Jun 08, 2026, 06:22 AM UTC

  1. investigating Jun 08, 2026, 06:21 AM UTC

    Network Operations is currently investigating a Degraded Performance at 96 Edmund Rice Drive Southport, QLD 4215.

  2. resolved Jun 08, 2026, 06:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 6, 2026 12-18 Synagogue Place, Adelaide, SA - Partial Outage 7h 22m Australia & New Zealand (SA Managed Wi-Fi)

Started Jun 06, 2026, 08:56 PM UTC· resolved Jun 07, 2026, 04:18 AM UTC

  1. investigating Jun 06, 2026, 08:56 PM UTC

    Network Operations is currently investigating a Degraded Performance at 12-18 Synagogue Place, Adelaide, SA.

  2. resolved Jun 07, 2026, 04:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 5, 2026 949 Dandenong Rd, Malvern East, Victoria 3145 - Degraded Performance 4h 41m Australia & New Zealand (VIC Managed Wi-Fi)

Started Jun 05, 2026, 03:36 AM UTC· resolved Jun 05, 2026, 08:17 AM UTC

  1. investigating Jun 05, 2026, 03:36 AM UTC

    Network Operations is currently investigating a Degraded Performance at 949 Dandenong Rd, Malvern East, Victoria 3145

  2. resolved Jun 05, 2026, 08:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 1, 2026 59/61 Kaimanawa Street, Taupo 3330, New Zealand - Partial Outage 43d Australia & New Zealand (NZ Managed Wi-Fi)

Started Jun 01, 2026, 10:03 PM UTC· resolved Jul 14, 2026, 11:02 PM UTC

  1. investigating Jun 01, 2026, 10:03 PM UTC

    Network Operations is currently investigating a Partial Outage at 59/61 Kaimanawa Street, Taupo 3330, New Zealand

  2. identified Jun 04, 2026, 05:35 AM UTC

    We are continuing to work on a fix for this incident.

Read the full incident report →