Superloop Outage History

Superloop degraded · 7 active incidents · 7 long-running issues View live status →

Pingoru has recorded 614 incidents for Superloop: 614 in the last 12 months and 315 in the last 90 days.

Source: smart-status.superloop.com

614incidents recorded
614last 12 months
315last 90 days
4 daystypical duration
Incidents per month
0100200AprMayJunJulAugSepOct85
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct55%
Pingoru began tracking Superloop in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202658720 of 720 (100%)
May 2026101744 of 744 (100%)
June 202670720 of 720 (100%)
July 202683744 of 744 (100%)
August 2026104163 of 744 (22%)
September 2026107284 of 720 (39%)
October 202685327 of 589 (55%)

Incidents, newest first

Notice July 4, 2026 411 Markham Rd, Lae Morobe Province, Papua New Guinea - Partial Outage 3d 10h Pacific Island Region (PNG Managed Wi-Fi)

Started Jul 04, 2026, 12:11 PM UTC· resolved Jul 07, 2026, 10:59 PM UTC

  1. investigating Jul 04, 2026, 12:11 PM UTC

    Network Operations is currently investigating a Partial Outage at 411 Markham Rd, Lae Morobe Province, Papua New Guinea

  2. identified Jul 05, 2026, 12:55 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Jul 05, 2026, 12:56 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jul 07, 2026, 10:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 4, 2026 Section 24, 30 Lahara Ave, Port Moresby National Capital District, Papua New Guinea - Partial Outage 12h 44m Pacific Island Region (PNG Managed Wi-Fi)

Started Jul 04, 2026, 10:47 AM UTC· resolved Jul 04, 2026, 11:31 PM UTC

  1. investigating Jul 04, 2026, 10:47 AM UTC

    Network Operations is currently investigating a Partial Outage at Section 24,30 Lahara Ave, Port Moresby National Capital District, Papua New Guinea

  2. monitoring Jul 04, 2026, 11:55 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jul 04, 2026, 11:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 4, 2026 5 Fishermans Rd, Maroochydore 4558 - Partial Outage 1d 10h Australia & New Zealand (QLD Managed Wi-Fi)

Started Jul 04, 2026, 04:09 AM UTC· resolved Jul 05, 2026, 02:36 PM UTC

  1. investigating Jul 04, 2026, 04:09 AM UTC

    Network Operations is currently investigating a Partial Outage at 5 Fishermans Rd, Maroochydore 4558

  2. identified Jul 04, 2026, 04:13 AM UTC

    We’ve identified that the issue is caused by a planned power outage from the local power provider, which is temporarily affecting our site. Services are expected to return once power is restored

  3. monitoring Jul 04, 2026, 04:28 AM UTC

    Our monitoring system shows that the site is back online and we are closely monitoring it.

  4. resolved Jul 05, 2026, 02:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 3, 2026 Goroka Eastern Highlands Province, Papua New Guinea - Degraded Performance 7h 8m Pacific Island Region (PNG Managed Wi-Fi)

Started Jul 03, 2026, 02:13 PM UTC· resolved Jul 03, 2026, 09:21 PM UTC

  1. investigating Jul 03, 2026, 02:13 PM UTC

    Network Operations is currently investigating a Degraded Performance at Goroka Eastern Highlands Province, Papua New Guinea

  2. resolved Jul 03, 2026, 09:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 2, 2026 91 Middle Street, Kingsford, NSW, 2032 - Degraded Performance 2h 36m Australia & New Zealand (NSW Managed Wi-Fi)

Started Jul 02, 2026, 03:10 AM UTC· resolved Jul 02, 2026, 05:46 AM UTC

  1. investigating Jul 02, 2026, 03:10 AM UTC

    Network Operations is currently investigating a Degraded Performance at 91 Middle Street, Kingsford, NSW, 2032

  2. monitoring Jul 02, 2026, 04:22 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jul 02, 2026, 05:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 1, 2026 20 Minchinton St, Caloundra QLD 4551 - Partial Outage 20d 17h Australia & New Zealand (QLD Managed Wi-Fi)

Started Jul 01, 2026, 10:58 PM UTC· resolved Jul 22, 2026, 04:45 PM UTC

  1. investigating Jul 01, 2026, 10:58 PM UTC

    Network Operations is currently investigating a Partial Outage at 20 Minchinton St, Caloundra QLD 4551

  2. identified Jul 02, 2026, 11:56 AM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Jul 22, 2026, 12:27 PM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Minor July 1, 2026 380 William Street Melbourne, VIC 3000 - Degraded Performance 3h Australia & New Zealand (VIC Managed Wi-Fi)

Started Jul 01, 2026, 12:25 AM UTC· resolved Jul 01, 2026, 03:26 AM UTC

  1. investigating Jul 01, 2026, 12:25 AM UTC

    Network Operations is currently investigating a Degraded Performance at 380 William Street Melbourne, VIC 3000

Read the full incident report →

Notice June 30, 2026 220 Leicester Street Carlton Melbourne, VIC 3053 - Degraded Performance 47m Australia & New Zealand (VIC Managed Wi-Fi)

Started Jun 30, 2026, 11:59 PM UTC· resolved Jul 01, 2026, 12:47 AM UTC

  1. investigating Jun 30, 2026, 11:59 PM UTC

    Network Operations is currently investigating a Degraded Performance at 220 Leicester Street Carlton Melbourne, VIC 3053

  2. resolved Jul 01, 2026, 12:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 30, 2026 Queens Rd, Nadi, Fiji - SC Outage 1d 3h Pacific Island Region (Fiji Managed Wi-Fi)

Started Jun 30, 2026, 04:51 AM UTC· resolved Jul 01, 2026, 08:41 AM UTC

  1. investigating Jun 30, 2026, 04:51 AM UTC

    Network Operations is currently investigating a sitewide service interruption at Queens Rd, Nadi, Fiji

  2. investigating Jun 30, 2026, 07:36 AM UTC

    A technician is being dispatched to site/A technician has arrived onsite.

  3. investigating Jun 30, 2026, 07:39 AM UTC

    A technician has arrived onsite.

  4. monitoring Jun 30, 2026, 09:31 AM UTC

    We implemented a fix and are currently monitoring the result.

  5. resolved Jul 01, 2026, 08:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 30, 2026 13 Yates St, Mawson Lakes SA 5095 - Partial Outage 2h 48m Australia & New Zealand (SA Managed Wi-Fi)

Started Jun 30, 2026, 12:18 AM UTC· resolved Jun 30, 2026, 03:06 AM UTC

  1. investigating Jun 30, 2026, 12:18 AM UTC

    Network Operations is currently investigating a Partial Outage at 13 Yates St, Mawson Lakes SA 5095

  2. resolved Jun 30, 2026, 03:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 29, 2026 Yanuca Island Coral Coast Fiji Islands - Degraded Performance 1d 19h Pacific Island Region (Fiji Managed Wi-Fi)

Started Jun 29, 2026, 04:41 PM UTC· resolved Jul 01, 2026, 11:48 AM UTC

  1. investigating Jun 29, 2026, 04:41 PM UTC

    Network Operations is currently investigating a Degraded Performance at Yanuca Island Coral Coast Fiji Islands

  2. resolved Jul 01, 2026, 11:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 29, 2026 Suncoast, Rakiraki, Fiji - SC Outage 4d 13h Pacific Island Region (Fiji Managed Wi-Fi)

Started Jun 29, 2026, 07:35 AM UTC· resolved Jul 03, 2026, 09:31 PM UTC

  1. investigating Jun 29, 2026, 07:35 AM UTC

    Network Operations is currently investigating a sitewide service interruption at Suncoast, Rakiraki, Fiji

Read the full incident report →

Notice June 29, 2026 5 Fishermans Rd, Maroochydore 4558 - Power Outage 9h 56m Australia & New Zealand (QLD Managed Wi-Fi)

Started Jun 29, 2026, 01:56 AM UTC· resolved Jun 29, 2026, 11:53 AM UTC

  1. identified Jun 29, 2026, 01:56 AM UTC

    A local power outage affecting the site - 5 Fishermans Rd, Maroochydore 4558 QLD. Services and equipment may be impacted until power is restored. We will provide updates ad they come available.

  2. resolved Jun 29, 2026, 11:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 26, 2026 200 Gilchrist Dr, Campbelltown NSW 2560 - Partial Outage 9h 18m Australia & New Zealand (NSW Managed Wi-Fi)

Started Jun 26, 2026, 01:21 AM UTC· resolved Jun 26, 2026, 10:40 AM UTC

  1. investigating Jun 26, 2026, 01:21 AM UTC

    Network Operations is currently investigating a Partial Outage at 200 Gilchrist Dr, Campbelltown NSW 2560

  2. monitoring Jun 26, 2026, 07:12 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 26, 2026, 10:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 25, 2026 33 River Rd, Bundamba, QLD 4304 - Degraded Performance 6h 10m Fibre-to-the-Premises (QLD FTTP), Australia & New Zealand (QLD Managed Wi-Fi)

Started Jun 25, 2026, 11:03 PM UTC· resolved Jun 26, 2026, 05:14 AM UTC

  1. investigating Jun 25, 2026, 11:03 PM UTC

    Network Operations is currently investigating a Degraded Performance at 33 River Rd, Bundamba, QLD 4304

  2. identified Jun 25, 2026, 11:04 PM UTC

    Power has been tripped to the networking equipment and monitoring planned power outage in the area.

  3. monitoring Jun 26, 2026, 03:11 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jun 26, 2026, 05:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 25, 2026 51 Palm Creek Rd, Tanawha QLD 4554 - Degraded Performance 2h 50m Australia & New Zealand (QLD Managed Wi-Fi)

Started Jun 25, 2026, 10:46 PM UTC· resolved Jun 26, 2026, 01:36 AM UTC

  1. investigating Jun 25, 2026, 10:46 PM UTC

    Network Operations is currently investigating a Degraded Performance at 51 Palm Creek Rd, Tanawha QLD 4554

  2. identified Jun 25, 2026, 10:46 PM UTC

    Power has been tripped to the networking equipment and monitoring local power outage in the area.

  3. resolved Jun 26, 2026, 01:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 25, 2026 Queens Rd, Nadi, Fiji - Partial Outage 5h 47m Pacific Island Region (Fiji Managed Wi-Fi)

Started Jun 25, 2026, 06:28 PM UTC· resolved Jun 26, 2026, 12:16 AM UTC

  1. investigating Jun 25, 2026, 06:28 PM UTC

    Network Operations is currently investigating a Partial Outage at Queens Rd, Nadi, Fiji

  2. resolved Jun 26, 2026, 12:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 25, 2026 Sturt Road, Bedford Park Adelaide, SA 5042 - Degraded Performance 10h 17m Australia & New Zealand (SA Managed Wi-Fi)

Started Jun 25, 2026, 03:28 PM UTC· resolved Jun 26, 2026, 01:45 AM UTC

  1. investigating Jun 25, 2026, 03:28 PM UTC

    Network Operations is currently investigating a Degraded Performance at Sturt Road, Bedford Park Adelaide, SA 5042

  2. resolved Jun 26, 2026, 01:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 25, 2026 Exosphere Sites - Major Outage 5h 16m Core Systems (Exosphere Platform)

Started Jun 25, 2026, 01:50 AM UTC· resolved Jun 25, 2026, 07:06 AM UTC

  1. investigating Jun 25, 2026, 01:50 AM UTC

    Network Operations is currently investigating a sitewide service interruption at our Exosphere sites

  2. monitoring Jun 25, 2026, 01:54 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 25, 2026, 07:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 24, 2026 44 Sixth Ave, Maroochydore QLD 4558, Australia - Partial Outage 8d 1h Australia & New Zealand (QLD Managed Wi-Fi)

Started Jun 24, 2026, 07:32 PM UTC· resolved Jul 02, 2026, 08:59 PM UTC

  1. investigating Jun 24, 2026, 07:32 PM UTC

    Network Operations is currently investigating a Partial Outage at 44 Sixth Ave, Maroochydore QLD 4558, Australia

  2. monitoring Jun 24, 2026, 08:26 PM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Notice June 24, 2026 7 Braddock St, Robertson, Queensland 4109, Australia - Degraded Performance 9h 23m Fibre-to-the-Premises (QLD FTTP)

Started Jun 24, 2026, 02:31 PM UTC· resolved Jun 24, 2026, 11:55 PM UTC

  1. investigating Jun 24, 2026, 02:31 PM UTC

    Network Operations is currently investigating a Degraded Performance at 7 Braddock St, Robertson, Queensland 4109, Australia

  2. resolved Jun 24, 2026, 11:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 24, 2026 Jacksons Parade, Kila Kila No. 1, National Capital District, Papua New Guinea- Degraded Performance 45m Pacific Island Region (PNG Managed Wi-Fi)

Started Jun 24, 2026, 07:20 AM UTC· resolved Jun 24, 2026, 08:05 AM UTC

  1. investigating Jun 24, 2026, 07:20 AM UTC

    Network Operations is currently investigating a Degraded Performance at **:** Jacksons Parade, Kila Kila No. 1, National Capital District, Papua New Guinea

  2. resolved Jun 24, 2026, 08:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 23, 2026 97 Elizabeth St Brisbane, QLD 4000 - Degraded Performance 13m Australia & New Zealand (QLD Managed Wi-Fi)

Started Jun 23, 2026, 08:41 PM UTC· resolved Jun 23, 2026, 08:55 PM UTC

  1. investigating Jun 23, 2026, 08:41 PM UTC

    Network Operations is currently investigating a Degraded Performance at 97 Elizabeth St Brisbane, QLD 4000

Read the full incident report →

Minor June 23, 2026 Section 24, 30 Lahara Ave, Port Moresby National Capital District, Papua New Guinea - SC Outage 8d 6h Pacific Island Region (PNG Managed Wi-Fi)

Started Jun 23, 2026, 05:12 AM UTC· resolved Jul 01, 2026, 12:01 PM UTC

  1. investigating Jun 23, 2026, 05:12 AM UTC

    Network Operations is currently investigating a sitewide service interruption at Section 24,30 Lahara Ave, Port Moresby National Capital District, Papua New Guinea

Read the full incident report →

Minor June 22, 2026 Mangrove Rd, Mackay, Queensland 4740 - Degraded Performance 45d 19h Australia & New Zealand (QLD Managed Wi-Fi)

Started Jun 22, 2026, 10:59 PM UTC· resolved Aug 07, 2026, 06:43 PM UTC

  1. investigating Jun 22, 2026, 10:59 PM UTC

    Network Operations is currently investigating a Degraded Performance at Mangrove Rd, Mackay, Queensland 4740

  2. identified Jul 07, 2026, 12:29 PM UTC

    We are continuing to work on a fix for this incident.

Read the full incident report →