SugarCRM incident

Sugar Cloud Premium US 03, Sugar Identity (IDM) Login Montreal, and 1 other service are down

Resolved after 2 hours 16 minutes, affecting section-270217 (Sugar Identity (IDM) Login Montreal) and section-270217 (Sugar Identity (IDM) STS Oregon) and 1 more, on October 21, 2026.

resolved Oct 21, 2026, 06:09 PM UTC

Sugar Identity (IDM) STS Oregon recovered.

Started: Oct 21, 2026, 04:09 PM UTC
Resolved: Oct 21, 2026, 06:25 PM UTC
Duration: 2h 16m
Detected by Pingoru: Oct 21, 2026, 04:09 PM UTC

Affected components

section-270217 (Sugar Identity (IDM) Login Montreal)section-270217 (Sugar Identity (IDM) STS Oregon)section-270217 (Sugar Cloud Premium US 03)

Update timeline

investigating Oct 21, 2026, 04:09 PM UTC

Sugar Cloud Premium US 03 went down.
resolved Oct 21, 2026, 04:14 PM UTC

Sugar Cloud Premium US 03 recovered.
resolved Oct 21, 2026, 06:09 PM UTC

Sugar Identity (IDM) STS Oregon recovered.
resolved Oct 21, 2026, 06:25 PM UTC

Sugar Identity (IDM) Login Montreal recovered.

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