SugarCRM incident

Sugar Cloud UK 02 and Sugar Cloud CA 01 are down

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Resolved after 4 hours 52 minutes, affecting section-270217 (Sugar Cloud CA 01) and section-270218 (Sugar Cloud UK 02), on October 4, 2026.

investigating Oct 04, 2026, 06:15 AM UTC

Sugar Cloud UK 02 went down.

Started
Oct 04, 2026, 06:15 AM UTC
Resolved
Oct 04, 2026, 11:08 AM UTC
Duration
4h 52m
Detected by Pingoru
Oct 04, 2026, 06:15 AM UTC

Affected components

section-270217 (Sugar Cloud CA 01)section-270218 (Sugar Cloud UK 02)

Update timeline

  1. investigating Oct 04, 2026, 06:15 AM UTC

    Sugar Cloud UK 02 went down.

  2. resolved Oct 04, 2026, 11:08 AM UTC

    Sugar Cloud CA 01 recovered.

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