SugarCRM Outage History
SugarCRM is up right nowPingoru has recorded 62 incidents for SugarCRM: 62 in the last 12 months and 16 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 1 of 720 (0%) |
| May 2026 | 9 | 17 of 744 (2%) |
| June 2026 | 5 | 1 of 720 (0%) |
| July 2026 | 10 | 11 of 744 (1%) |
| August 2026 | 7 | 0 of 744 (0%) |
| September 2026 | 3 | 1 of 720 (0%) |
| October 2026 | 4 | 7 of 562 (1%) |
Incidents, newest first
Major October 22, 2026 Sugar Identity (IDM) Console Montreal, Sugar Cloud CA 01, and 2 other services are down 6m section-270217 (Sugar Identity (IDM) Console Montreal), section-270217 (Sugar Identity (IDM) SCIM Service Montreal), section-270217 (Sugar Identity (IDM) STS Montreal), section-270217 (Sugar Cloud CA 01)
Started Oct 22, 2026, 10:48 AM UTC· resolved Oct 22, 2026, 10:54 AM UTC
- investigating Oct 22, 2026, 10:48 AM UTC
Sugar Identity (IDM) STS Montreal went down.
- resolved Oct 22, 2026, 10:54 AM UTC
Sugar Identity (IDM) Console Montreal recovered.
Major October 21, 2026 Sugar Cloud Premium US 03, Sugar Identity (IDM) Login Montreal, and 1 other service are down 2h 16m section-270217 (Sugar Identity (IDM) Login Montreal), section-270217 (Sugar Identity (IDM) STS Oregon), section-270217 (Sugar Cloud Premium US 03)
Started Oct 21, 2026, 04:09 PM UTC· resolved Oct 21, 2026, 06:25 PM UTC
- investigating Oct 21, 2026, 04:09 PM UTC
Sugar Cloud Premium US 03 went down.
- resolved Oct 21, 2026, 04:14 PM UTC
Sugar Cloud Premium US 03 recovered.
- resolved Oct 21, 2026, 06:09 PM UTC
Sugar Identity (IDM) STS Oregon recovered.
- resolved Oct 21, 2026, 06:25 PM UTC
Sugar Identity (IDM) Login Montreal recovered.
Major October 20, 2026 Sugar Identity (IDM) STS Main is down 14s
Started Oct 20, 2026, 09:13 PM UTC· resolved Oct 20, 2026, 09:13 PM UTC
- investigating Oct 20, 2026, 09:13 PM UTC
Sugar Identity (IDM) STS Main went down.
- resolved Oct 20, 2026, 09:13 PM UTC
Sugar Identity (IDM) STS Main recovered.
Major October 4, 2026 Sugar Cloud UK 02 and Sugar Cloud CA 01 are down 4h 52m section-270217 (Sugar Cloud CA 01), section-270218 (Sugar Cloud UK 02)
Started Oct 04, 2026, 06:15 AM UTC· resolved Oct 04, 2026, 11:08 AM UTC
- investigating Oct 04, 2026, 06:15 AM UTC
Sugar Cloud UK 02 went down.
- resolved Oct 04, 2026, 11:08 AM UTC
Sugar Cloud CA 01 recovered.
Major September 21, 2026 Sugar Cloud Premium DE 02 is down 41m section-270219 (Sugar Cloud Premium DE 02)
Started Sep 21, 2026, 05:27 PM UTC· resolved Sep 21, 2026, 06:08 PM UTC
- investigating Sep 21, 2026, 05:27 PM UTC
Sugar Cloud Premium DE 02 went down.
- resolved Sep 21, 2026, 06:08 PM UTC
Sugar Cloud Premium DE 02 recovered.
Major September 17, 2026 Sugar Market US and Sugar Market EU are down 9m section-270217 (Sugar Market US), section-270219 (Sugar Market EU)
Started Sep 17, 2026, 03:05 PM UTC· resolved Sep 17, 2026, 03:14 PM UTC
- investigating Sep 17, 2026, 03:05 PM UTC
Sugar Market EU went down.
- resolved Sep 17, 2026, 03:14 PM UTC
Sugar Market EU recovered.
Major September 1, 2026 Sugar Cloud US 13 is down 2m section-270217 (Sugar Cloud US 13)
Started Sep 01, 2026, 12:46 AM UTC· resolved Sep 01, 2026, 12:49 AM UTC
- investigating Sep 01, 2026, 12:46 AM UTC
Sugar Cloud US 13 went down.
- resolved Sep 01, 2026, 12:49 AM UTC
Sugar Cloud US 13 recovered.
Major August 10, 2026 Sugar Cloud US 04 is down 54s section-270217 (Sugar Cloud US 04), section-270219 (Sugar Market EU API)
Started Aug 10, 2026, 11:36 AM UTC· resolved Aug 10, 2026, 11:37 AM UTC
- investigating Aug 10, 2026, 11:36 AM UTC
Sugar Cloud US 04 went down.
- resolved Aug 10, 2026, 11:37 AM UTC
Sugar Cloud US 04 recovered.
Major August 9, 2026 Sugar Market Mail App APAC is down 4m section-270220 (Sugar Market Mail App APAC)
Started Aug 09, 2026, 07:47 AM UTC· resolved Aug 09, 2026, 07:51 AM UTC
- investigating Aug 09, 2026, 07:47 AM UTC
Sugar Market Mail App APAC went down.
- resolved Aug 09, 2026, 07:51 AM UTC
Sugar Market Mail App APAC recovered.
Major August 7, 2026 Sugar Predict Global Login is down 16s section-273235 (Sugar Predict Global Login)
Started Aug 07, 2026, 04:37 PM UTC· resolved Aug 07, 2026, 04:37 PM UTC
- investigating Aug 07, 2026, 04:37 PM UTC
Sugar Predict Global Login went down.
- resolved Aug 07, 2026, 04:37 PM UTC
Sugar Predict Global Login recovered.
Major July 30, 2026 Sugar Market EU API is down 4m section-270219 (Sugar Market EU API)
Started Jul 30, 2026, 04:23 PM UTC· resolved Jul 30, 2026, 04:27 PM UTC
- investigating Jul 30, 2026, 04:23 PM UTC
Sugar Market EU API went down.
- resolved Jul 30, 2026, 04:27 PM UTC
Sugar Market EU API recovered.
Major July 27, 2026 Sugar Cloud DE 02 is down 42s section-270219 (Sugar Cloud DE 02)
Started Jul 27, 2026, 11:07 PM UTC· resolved Jul 27, 2026, 11:08 PM UTC
- investigating Jul 27, 2026, 11:07 PM UTC
Sugar Cloud DE 02 went down.
- resolved Jul 27, 2026, 11:08 PM UTC
Sugar Cloud DE 02 recovered.
Major July 24, 2026 Sugar Cloud US 10, Sugar Identity (IDM) Global Login, and 13 other services are down 11m section-270217 (Sugar Identity (IDM) Console Oregon), section-270217 (Sugar Identity (IDM) SCIM Service Oregon), section-270217 (Sugar Identity (IDM) STS Oregon), section-270217 (Sugar Discover US) and 11 more
Started Jul 24, 2026, 11:04 AM UTC· resolved Jul 24, 2026, 11:15 AM UTC
- investigating Jul 24, 2026, 11:04 AM UTC
Sugar Cloud US 03, Sugar Cloud US 12, and Sugar Identity (IDM) Global Login went down.
- resolved Jul 24, 2026, 11:15 AM UTC
Sugar Identity (IDM) Global Console recovered.
Major July 20, 2026 Sugar Cloud DE 04 is down 1m section-270219 (Sugar Cloud DE 04)
Started Jul 20, 2026, 02:29 PM UTC· resolved Jul 20, 2026, 02:31 PM UTC
- investigating Jul 20, 2026, 02:29 PM UTC
Sugar Cloud DE 04 went down.
- resolved Jul 20, 2026, 02:31 PM UTC
Sugar Cloud DE 04 recovered.
Major July 16, 2026 Sugar Cloud US 02 is down 39m section-270217 (Sugar Cloud US 02)
Started Jul 16, 2026, 12:39 AM UTC· resolved Jul 16, 2026, 01:18 AM UTC
- investigating Jul 16, 2026, 12:39 AM UTC
Sugar Cloud US 02 went down.
- resolved Jul 16, 2026, 01:18 AM UTC
Sugar Cloud US 02 recovered.
Major July 15, 2026 Sugar Cloud US 08 and Sugar Cloud US 11 are down 9h 14m section-270217 (Sugar Cloud US 08), section-270217 (Sugar Cloud US 11)
Started Jul 15, 2026, 01:25 AM UTC· resolved Jul 15, 2026, 10:39 AM UTC
- investigating Jul 15, 2026, 01:25 AM UTC
Sugar Cloud US 08 went down.
- resolved Jul 15, 2026, 10:39 AM UTC
Sugar Cloud US 11 recovered.
Major July 10, 2026 Sugar Cloud AU 01 is down 42s section-270220 (Sugar Cloud AU 01)
Started Jul 10, 2026, 07:56 PM UTC· resolved Jul 10, 2026, 07:57 PM UTC
- investigating Jul 10, 2026, 07:56 PM UTC
Sugar Cloud AU 01 went down.
Major July 2, 2026 Sugar Cloud US 12 is down 26m section-270217 (Sugar Cloud US 12)
Started Jul 02, 2026, 01:44 PM UTC· resolved Jul 02, 2026, 02:10 PM UTC
No vendor updates were posted for this incident.
Major July 1, 2026 Sugar Cloud US 10 is down 6m section-270217 (Sugar Cloud US 10)
Started Jul 01, 2026, 03:30 AM UTC· resolved Jul 01, 2026, 03:37 AM UTC
- investigating Jul 01, 2026, 03:30 AM UTC
Sugar Cloud US 10 went down.
Major June 19, 2026 Sugar Cloud CA 01 is down 15m section-270217 (Sugar Cloud CA 01)
Started Jun 19, 2026, 05:08 AM UTC· resolved Jun 19, 2026, 05:23 AM UTC
No vendor updates were posted for this incident.
Major June 15, 2026 Sugar Identity (IDM) Login ... 13m section-270219 (Sugar Identity (IDM) Login Frankfurt)
Started Jun 15, 2026, 08:47 AM UTC· resolved Jun 15, 2026, 09:01 AM UTC
No vendor updates were posted for this incident.
Major June 11, 2026 Sales-I 25 AU Production is... 52s
Started Jun 11, 2026, 07:06 PM UTC· resolved Jun 11, 2026, 07:07 PM UTC
- investigating Jun 11, 2026, 07:06 PM UTC
Sales-I 25 AU Production went down.
Major May 29, 2026 Sales-I Global Login is down 12m
Started May 29, 2026, 08:05 AM UTC· resolved May 29, 2026, 08:18 AM UTC
- investigating May 29, 2026, 08:05 AM UTC
Sales-I Global Login went down.
Major May 25, 2026 Sugar Market Mail App US is... 12h 49m section-270217 (Sugar Market Mail App US)
Started May 25, 2026, 06:36 AM UTC· resolved May 25, 2026, 07:26 PM UTC
No vendor updates were posted for this incident.
Major April 30, 2026 SugarCRM Updates Portal is ... 14s section-273235 (SugarCRM Updates Portal)
Started Apr 30, 2026, 07:53 AM UTC· resolved Apr 30, 2026, 07:53 AM UTC
- investigating Apr 30, 2026, 07:53 AM UTC
SugarCRM Updates Portal went down.