Resolved after 1 hour 11 minutes, affecting Australia East, on August 13, 2026.
We are seeing stability return to the region. Engineers will monitor closely to confirm a return to normal operation -Next update eas warranted by a change of events. Apologies for any inconvenience, StarRez Team
Affected components
Update timeline
- investigating Aug 13, 2026, 05:19 AM UTC
A subset of customers in Australia East are currently experiencing a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- identified Aug 13, 2026, 05:23 AM UTC
The issue has been identified, and sites are coming back online -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- identified Aug 13, 2026, 05:52 AM UTC
Our upstream vendor logs have confirmed hardware failure as the cause of our issue however outages are ongoing as hardware recovers. We have escalated the situation with our vendor. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- monitoring Aug 13, 2026, 06:10 AM UTC
We are seeing stability return to the region. Engineers will monitor closely to confirm a return to normal operation -Next update eas warranted by a change of events. Apologies for any inconvenience, StarRez Team
- resolved Aug 13, 2026, 06:30 AM UTC
This incident has been resolved.
Your product runs on more than StarRez
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services