StarRez incident

Service Disruption - South Central US

Resolved after 1 hour 34 minutes, affecting South Central US, on October 23, 2025.

resolved Oct 23, 2025, 07:02 PM UTC

Services in the South Central US region have remained stable and performant for the past hour. The incident is now considered resolved.

Started
Oct 23, 2025, 05:27 PM UTC
Resolved
Oct 23, 2025, 07:02 PM UTC
Duration
1h 34m
Detected by Pingoru
Oct 23, 2025, 05:27 PM UTC

Affected components

South Central US

Update timeline

  1. investigating Oct 23, 2025, 05:27 PM UTC

    We are seeing backend instability in the South Central US region causing a service disruption to customer applications - Engineers are actively working with our backend vendor to determine the root cause - Next update expected within 60 minutes, or as warranted by a change of events.

  2. identified Oct 23, 2025, 05:42 PM UTC

    Preventative action is now being taken to prevent any further impact to customers within this region. - Next update as warranted by a change of events.

  3. monitoring Oct 23, 2025, 06:02 PM UTC

    Services in the affected region are returning to normal. We are closely monitoring the situation to ensure continued stability. Next update will be provided within 2 hours, or sooner if circumstances change.

  4. resolved Oct 23, 2025, 07:02 PM UTC

    Services in the South Central US region have remained stable and performant for the past hour. The incident is now considered resolved.

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