Resolved after 4 hours 38 minutes, affecting West US 2, on November 25, 2025.
The underlying issues have now been resolved with all customer workloads now back online. Engineers will continue to monitor and will close this incident out once stability has been confirmed. Apologies for any inconvenience, StarRez Team
Affected components
Update timeline
- investigating Nov 25, 2025, 05:24 AM UTC
A subset of customers in the WestUS2 region are currently having a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- identified Nov 25, 2025, 05:31 AM UTC
The issue has been identified. Services are now coming back online -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- monitoring Nov 25, 2025, 05:37 AM UTC
The underlying issues have now been resolved with all customer workloads now back online. Engineers will continue to monitor and will close this incident out once stability has been confirmed. Apologies for any inconvenience, StarRez Team
- resolved Nov 25, 2025, 10:03 AM UTC
This incident has been resolved.
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