StarRez incident
Unscheduled THD Service Outage - [all sites] [newport]
Notice Vendor's status page →
Resolved after 3 hours 41 minutes, affecting The Housing Director Cloud Services, on March 10, 2026.
We are continuing to monitor for any further issues.
Affected components
The Housing Director Cloud Services
Update timeline
- investigating Mar 10, 2026, 10:20 AM UTC
THD customers on the Newport server might experience a service disruption. Engineers are actively working to remediate the issue. The next update is due within 60 minutes, or as warranted by changes in events.
- monitoring Mar 10, 2026, 11:32 AM UTC
Service has recovered since applying the mitigation. We are continuing to monitor the situation. Next update in 60 minutes or sooner if we have more information.
- monitoring Mar 10, 2026, 12:59 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 10, 2026, 02:02 PM UTC
This incident has been resolved.
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