Resolved after 1 hour 14 minutes, affecting Canada East, on May 26, 2025.
Customer sites are back online. Engineers are now monitoring for stability before closing out this incident. -Next update as warranted by a change of events. Apologies for any inconvenience, StarRez Team
Affected components
Update timeline
- investigating May 26, 2025, 12:26 AM UTC
Customers in the Canada East region are currently having a partial service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- identified May 26, 2025, 12:35 AM UTC
The issue has been identified and mitigated. Customer sites are now recovering. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- monitoring May 26, 2025, 12:45 AM UTC
Customer sites are back online. Engineers are now monitoring for stability before closing out this incident. -Next update as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- resolved May 26, 2025, 01:40 AM UTC
This incident has been resolved.
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