Sprout Social incident

Trustpilot Issues Due to Scheduled Maintenance

Resolved after 2 days 23 hours, affecting Sprout Social Web Application, on February 17, 2025.

identified Feb 17, 2025, 03:53 PM UTC

Trustpilot is currently undergoing scheduled maintenance, affecting Sprout’s Reviews, Reporting and Profile Connection features. This maintenance began on February 17, 2025, at 2:00 AM CST and is expected to conclude on February 18, 2025, at 6:20 AM CST. During this time, you may experience: - Delays in Trustpilot Reviews appearing in Sprout - Issues with data loading for Trustpilot - Errors when reauthorizing Trustpilot profiles in Sprout We are actively monitoring the situation and apologize for any inconvenience. Subscribe to receive status updates.

Started
Feb 17, 2025, 03:53 PM UTC
Resolved
Feb 20, 2025, 02:59 PM UTC
Duration
2d 23h
Detected by Pingoru
Feb 17, 2025, 03:53 PM UTC

Affected components

Sprout Social Web Application

Update timeline

  1. identified Feb 17, 2025, 03:53 PM UTC

    Trustpilot is currently undergoing scheduled maintenance, affecting Sprout’s Reviews, Reporting and Profile Connection features. This maintenance began on February 17, 2025, at 2:00 AM CST and is expected to conclude on February 18, 2025, at 6:20 AM CST. During this time, you may experience: - Delays in Trustpilot Reviews appearing in Sprout - Issues with data loading for Trustpilot - Errors when reauthorizing Trustpilot profiles in Sprout We are actively monitoring the situation and apologize for any inconvenience. Subscribe to receive status updates.

  2. resolved Feb 20, 2025, 02:59 PM UTC

    This incident has been resolved.

Your product runs on more than Sprout Social

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →