Resolved after 4 hours 10 minutes, affecting Virtual Cards and Physical Cards and 1 more, on October 20, 2025.
This incident has been resolved by AWS. Services are back up and running as usual. Thanks for your patience.
Affected components
Update timeline
- identified Oct 20, 2025, 11:39 AM UTC
Spendesk platform was impacted by the global incident happening with AWS (US-East). Many services were degraded, such as: - Latency in payments' execution and in-app display - Latency in card requests: transaction processing and notification, card creation and validation, authorization declines, physical card shipping - Latency in support services
- resolved Oct 20, 2025, 11:40 AM UTC
This incident has been resolved by AWS. Services are back up and running as usual. Thanks for your patience.
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