Spendesk incident
3DS Authentication – Notifications Not Received on iOS
Resolved after 16 days 3 hours, affecting All Payments module, on October 7, 2026.
We have identified a rare processing issue within our 3DS authentication provider’s service affecting some iOS users. A fix is being developed, and we will share a further update as soon as more information is available. We apologize for the continued disruption.
Affected components
Update timeline
- investigating Oct 07, 2026, 09:13 AM UTC
We are currently investigating an issue preventing some iOS users from receiving 3DS authentication notifications when completing payments. Our technical team is actively working to identify the root cause. We sincerely apologize for the disruption and will provide an update as soon as more information is available.
- identified Oct 13, 2026, 08:22 AM UTC
We have identified a rare processing issue within our 3DS authentication provider’s service affecting some iOS users. A fix is being developed, and we will share a further update as soon as more information is available. We apologize for the continued disruption.
- resolved Oct 23, 2026, 12:36 PM UTC
This incident has been resolved.
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