Resolved after 30 days 7 hours, affecting Virtual Cards and Physical Cards and 1 more, on May 5, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating May 05, 2026, 07:24 AM UTC
We are currently investigating an issue where some cards recently blocked by our PBR (Payment Block & Release) system are not automatically unblocking as expected. Our engineering team is actively working on a fix and is committed to resolving this as soon as possible. We apologize for the inconvenience.
- identified May 05, 2026, 11:02 AM UTC
We have identified a potential root cause of the issue affecting cards blocked by a purchase-based rule (PBR) not being automatically unblocked. Our technical team is currently testing a fix. We apologize for the continued inconvenience and will keep you updated on our progress.
- identified May 05, 2026, 11:21 AM UTC
We are continuing to work on a fix for this issue.
- monitoring May 19, 2026, 03:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 04, 2026, 02:45 PM UTC
This incident has been resolved.
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