Spendesk incident

Failed transactions due to system error

Resolved after 3 days 4 hours, affecting Virtual Cards and Physical Cards and 1 more, on July 29, 2025.

monitoring Jul 30, 2025, 08:29 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 29, 2025, 09:58 AM UTC
Resolved
Aug 01, 2025, 02:15 PM UTC
Duration
3d 4h
Detected by Pingoru
Jul 29, 2025, 09:58 AM UTC

Affected components

Virtual CardsPhysical CardsSubscription Cards

Update timeline

  1. investigating Jul 29, 2025, 09:58 AM UTC

    Some transactions may be declined due to a system error. Our banking partner is actively investigating with VISA to identify and resolve the issue. Thanks for your patience.

  2. monitoring Jul 30, 2025, 08:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 05, 2025, 10:05 AM UTC

    This incident has been resolved.

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