Spendesk incident
[UK Entities] Partially degraded performance of KYC services
Resolved after 4 days 16 hours, affecting Virtual Cards and Settings and 1 more, on September 4, 2025.
Our partner identified a technical issue affecting the processing of the KYC verification checks for our UK entities. Impact: Delay in KYC services for newly created account holders and also for the existing merchant and sub-merchants verifications and tax ID/company type checks. Therefore, newly created account holders may experience a delay before they can begin processing transactions. Their engineering team is currently investigating the issue. Thanks for your patience. Note(s): EEA & US entities are NOT impacted.
Affected components
Update timeline
- investigating Sep 04, 2025, 02:57 PM UTC
Our partner identified a technical issue affecting the processing of the KYC verification checks for our UK entities. Impact: Delay in KYC services for newly created account holders and also for the existing merchant and sub-merchants verifications and tax ID/company type checks. Therefore, newly created account holders may experience a delay before they can begin processing transactions. Their engineering team is currently investigating the issue. Thanks for your patience. Note(s): EEA & US entities are NOT impacted.
- resolved Sep 09, 2025, 07:55 AM UTC
This incident has been resolved.
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