Resolved after 12 hours 15 minutes, affecting Spektrix Payments (Adyen), on April 21, 2025.
Payment processing through Adyen has been stabilised since around 1.15am BST / 8.15pm EDT, and Adyen have now marked the issue as resolved. All payments should now be going through normally.
Affected components
Update timeline
- identified Apr 21, 2025, 07:03 PM UTC
Adyen is experiencing degraded performance that resurfaced today around 19:35 BST / 14:35 EDT. Those who use Spektrix Payments as their payment provider may be affected and be unable to take payments. We suspect this may affect all Spektrix clients on Adyen including those in the US, CA, UK and Ireland. For real time updates, you can subscribe to Adyen's status page: https://status.adyen.com/
- identified Apr 21, 2025, 07:17 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 21, 2025, 08:15 PM UTC
21:14 BST / 16:14 EST Update: Adyen is continuing to experience problems that started around 19:35 BST / 14:35 EDT today. During this time you may experience issues with processing card payments in the Sales interface and through your websites. We are continuing to monitor the situation across our Spektrix Payments users in North America, the UK, and Ireland and will post updates as we are made aware of them. For real time updates, you can also view Adyen's status page: https://status.adyen.com/
- resolved Apr 22, 2025, 07:18 AM UTC
Payment processing through Adyen has been stabilised since around 1.15am BST / 8.15pm EDT, and Adyen have now marked the issue as resolved. All payments should now be going through normally.
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