Is Spektrix down?

We've identified an issue causing some system slowness. We've already taken some corrective action so this is in the process of being resolved. We'll provide further updates very shortly.

The action we have taken to fix the issue with system slowness has resolved the problem. We will continue to monitor the issue and update here if anything changes.

After closely monitoring the system we are confident everything has been resolved and all system speeds have remained stable since 10:30 UTC (11:30 BST). If you continue to experience issues please contact us in the usual way.

We identified an issue that will have caused system slowness and error screens while navigating the Spektrix system from 11:50am to 12:12pm UTC. We believe we have solved the cause of this issue and you should no longer see these error screens and system slowness. We're continuing to monitor closely and will update here once we are confident the issue is solved.

We haven't seen any further instances of the error screens and system slowness reported earlier. We're confident that the issue is solved. If you're experiencing any further issues, please do get in touch with our support team via [email protected] or give us a call: UK and Ireland: +44 (0)20 7183 3586 USA and Canada: +1 (646) 569-9097 Thanks for your patience while we worked to resolve this.

We’re aware of an issue with report schedules not delivering over the last few days. We’re currently investigating the cause and will provide an update as soon as possible. For the time being, if you tick to run them as a schedule, you can run reports from the Partner Companies Interface instead to re-run these reports. Please reach out to us if you continue to get errors when trying this solution.

We believe that this issue is only affecting users using Outlook for their Mailbox provider and this seems to correspond to Microsoft 365's status page where they have reported issues in relation to business or enterprise accounts. This may be impacting the delivery of Spektrix scheduled reports. If you are not using Microsoft 365 as your mailbox provider, please get in touch with us with the name of your affected Report Schedule. To re-run reports in the meantime, you can tick to run them on demand, and run the reports from the Partner Companies Interface. Please reach out to us if you continue to get errors when trying this solution.

We have confirmed that the Spektrix set up and sending of scheduled reports has been operational and any issues have been down to a Microsoft 365 business/enterprise account issue. If you continue to have issues receiving scheduled reports and use Microsoft 365 we would recommend attempting to resend the reports as the issue may be intermittent, and to get in touch with a relevant contact at Microsoft 365 to further advise if possible.

We are aware and have identified an issue that is causing some system slowness and intermittent error pages. We are working on resolving this issue and will provide further updates shortly. If you are experiencing this problem now then reloading the page is likely to help, both for slow response times and if you reach an error page.

We have implemented a fix for this issue and you should see system speeds return to normal and you should no longer see any error pages. If you do still have issues please try reloading the page and the issue should resolve itself immediately. We are monitoring closely and will update further when we are fully confident the issue is resolved.

We're happy this issue is fully resolved after running final checks and monitoring. If you do experience any further issues please report them to us in the usual way. Thanks again for your understanding as we worked through this issue.

We are currently investigating this issue.

We are currently aware of an issue where queues are being generated during online booking, despite demand not being high for events. Customers online may see a queue on your website and be queueing for a few minutes. Everything else is functioning as normal.

After identifying the issue, we've made some changes to mitigate the queues being triggered. We're now monitoring the impact of these changes.

We believe the changes have mitigated issues with queues being generated for events with low demand during online bookings. We're continuing to monitor the impact of these changes and will update further

We have not seen any new non-standard queues generate since the changes were applied - normal queueing behaviour is now in place for customers making online ticket purchases.