Spektrix incident
Do not access Pre or Post Show emails for the next hour
Resolved after 2 hours 51 minutes, affecting UK and Ireland and dotdigital, on July 9, 2025.
We've been able to fix the underlying issue when clicking on Pre or Post Show emails buttons within Insights & Mailings. You can now safely access those areas of the system again. Thanks for your patience on this.
Affected components
Update timeline
- identified Jul 09, 2025, 09:56 AM UTC
We have identified an issue where clicking on the Pre or Post Show emails buttons with Insights & Mailings is causing slowness and error screens and is interfering with the Dotdigital integration. The rest of the system and Dotdigital integration is operating normally. We are rolling out a fix for this. This will take up to an hour. While this happens you should not touch the Pre or Post show emails areas of Spektrix until we let you know. We appreciate your understanding on this and will be in touch soon with further updates.
- resolved Jul 09, 2025, 12:47 PM UTC
We've been able to fix the underlying issue when clicking on Pre or Post Show emails buttons within Insights & Mailings. You can now safely access those areas of the system again. Thanks for your patience on this.
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