Snel.com Outage History

Snel.com is up right now

Snel.com had 8 outages in the last 2 years totaling 11h 7m of downtime, averaging 0.3 incidents per month.

There were 8 Snel.com outages since March 12, 2025 totaling 11h 7m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: snel.instatus.com

Major September 30, 2026

Outage in Rack 2

Detected by Pingoru
Sep 30, 2026, 04:07 PM UTC
Resolved
Sep 30, 2026, 05:40 PM UTC
Duration
1h 33m
Timeline · 2 updates
  1. investigating Sep 30, 2026, 04:07 PM UTC

    We are encountering an outage in rack 2 in SmartDC datacenter. This outage might result in unavailability of your services. Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible. **Incident start**: 2026/09/30 18:407 CEST **Impact**: Rackswitches and servers in rack 2 are down.

  2. resolved Sep 30, 2026, 05:40 PM UTC

    Due to a defective PSU in one of our servers the circuit breaker triggered and all power was lost in Rack 2\. PSU has been replaced, all machines have been powered up..

Read the full incident report →

Major April 1, 2026

Major outage SmartDC network

Detected by Pingoru
Apr 01, 2026, 08:39 AM UTC
Resolved
Apr 01, 2026, 12:45 PM UTC
Duration
4h 5m
Timeline · 4 updates
  1. investigating Apr 01, 2026, 08:39 AM UTC

    We are currently investigating this incident..

  2. monitoring Apr 01, 2026, 10:07 AM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved Apr 01, 2026, 12:45 PM UTC

    This incident has been resolved..

  4. monitoring Apr 02, 2026, 10:16 AM UTC

    We introduced monitoring nf\_conntrack\_count and nf\_conntrack\_max and alerting at tresholds. This will help us (pro-actively) identify and with faster resolution times in the future..

Read the full incident report →

Major March 31, 2026

Partial outage on Cloud VPS platform

Detected by Pingoru
Mar 31, 2026, 06:50 PM UTC
Resolved
Mar 31, 2026, 07:06 PM UTC
Duration
16m
Timeline · 2 updates
  1. investigating Mar 31, 2026, 06:50 PM UTC

    We are encountering an issue with hv03.snel.com..

  2. resolved Mar 31, 2026, 07:06 PM UTC

    At 20:50 CEST we received our first alert regarding a hypervisor being unreachable. Upon investigation we found that the nf\_conntrack table was full. We're still investigating what the reason for this is since we have a fairly high value for nf\_conntrack\_max, and nf\_conntrack\_count is nowhere near the value of nf\_conntrack\_max. We have increased (3x) nf\_conntrack\_max and rebooted the server. At 21:31 CEST the server was rebooted and all VM's were being started..

Read the full incident report →

Major December 16, 2025

Power outage in Rack 12

Detected by Pingoru
Dec 16, 2025, 06:00 PM UTC
Resolved
Dec 16, 2025, 08:14 PM UTC
Duration
2h 14m
Timeline · 2 updates
  1. investigating Dec 16, 2025, 06:00 PM UTC

    We are currently investigating this incident..

  2. resolved Dec 16, 2025, 08:14 PM UTC

    Due to a defective PSU in one of our servers the circuit breaker triggered and all power was lost in Rack 12\. PSU has been replaced, all machines have been powered up..

Read the full incident report →

Major July 4, 2025

Power outage in Rack 8

Detected by Pingoru
Jul 04, 2025, 11:38 AM UTC
Resolved
Jul 04, 2025, 12:12 PM UTC
Duration
34m
Timeline · 2 updates
  1. investigating Jul 04, 2025, 11:38 AM UTC

    We are encountering a power outage in rack 8 in SmartDC datacenter. This power outage might result in unavailability of your services. Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible. **Incident start**: 04/07/2025 13:48 CEST **Impact**: Rackswitches and servers in rack 8 are down.

  2. resolved Jul 04, 2025, 12:12 PM UTC

    The breaker tripped, we have restored the breaker, we will continue monitoring the situation and will do a root cause analysis..

Read the full incident report →

Major June 3, 2025

Partial outage on Pure Performance platform

Detected by Pingoru
Jun 03, 2025, 07:00 AM UTC
Resolved
Jun 03, 2025, 08:58 AM UTC
Duration
1h 58m
Timeline · 4 updates
  1. investigating Jun 03, 2025, 07:00 AM UTC

    We are encountering an issue with one of our hypervisors on our Pure Performance platform (purehv07)..

  2. identified Jun 03, 2025, 07:24 AM UTC

    Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible. We are continuing to work on a fix for this incident..

  3. monitoring Jun 03, 2025, 08:55 AM UTC

    We implemented a fix and are currently monitoring the result..

  4. resolved Jun 03, 2025, 08:58 AM UTC

    This incident has been resolved..

Read the full incident report →

Major March 12, 2025

Outage Cloud VPS platform

Detected by Pingoru
Mar 12, 2025, 04:39 PM UTC
Resolved
Mar 12, 2025, 05:05 PM UTC
Duration
26m
Timeline · 2 updates
  1. investigating Mar 12, 2025, 04:39 PM UTC

    We're experiencing a major outage on our Cloud VPS platform. We are currently investigating this incident..

  2. resolved Mar 12, 2025, 05:05 PM UTC

    1 of our storage controllers crashed. Due to a bug in the software failover did not work correctly. We have resolved the issue with the controller and we have updated the software on both controllers which should prevent this from happening again. .

Read the full incident report →