Snel.com incident

Major outage SmartDC network

Resolved after 4 hours 5 minutes, on April 1, 2026.

monitoring Apr 02, 2026, 10:16 AM UTC

We introduced monitoring nf\_conntrack\_count and nf\_conntrack\_max and alerting at tresholds. This will help us (pro-actively) identify and with faster resolution times in the future..

Started: Apr 01, 2026, 08:39 AM UTC
Resolved: Apr 01, 2026, 12:45 PM UTC
Duration: 4h 5m
Detected by Pingoru: Apr 01, 2026, 08:39 AM UTC

Update timeline

investigating Apr 01, 2026, 08:39 AM UTC

We are currently investigating this incident..
monitoring Apr 01, 2026, 10:07 AM UTC

We implemented a fix and are currently monitoring the result..
resolved Apr 01, 2026, 12:45 PM UTC

This incident has been resolved..
monitoring Apr 02, 2026, 10:16 AM UTC

We introduced monitoring nf\_conntrack\_count and nf\_conntrack\_max and alerting at tresholds. This will help us (pro-actively) identify and with faster resolution times in the future..

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