Snel.com incident

Partial outage on Cloud VPS platform

Resolved after 16 minutes, on March 31, 2026.

resolved Mar 31, 2026, 07:06 PM UTC

At 20:50 CEST we received our first alert regarding a hypervisor being unreachable. Upon investigation we found that the nf\_conntrack table was full. We're still investigating what the reason for this is since we have a fairly high value for nf\_conntrack\_max, and nf\_conntrack\_count is nowhere near the value of nf\_conntrack\_max. We have increased (3x) nf\_conntrack\_max and rebooted the server. At 21:31 CEST the server was rebooted and all VM's were being started..

Started
Mar 31, 2026, 06:50 PM UTC
Resolved
Mar 31, 2026, 07:06 PM UTC
Duration
16m
Detected by Pingoru
Mar 31, 2026, 06:50 PM UTC

Update timeline

  1. investigating Mar 31, 2026, 06:50 PM UTC

    We are encountering an issue with hv03.snel.com..

  2. resolved Mar 31, 2026, 07:06 PM UTC

    At 20:50 CEST we received our first alert regarding a hypervisor being unreachable. Upon investigation we found that the nf\_conntrack table was full. We're still investigating what the reason for this is since we have a fairly high value for nf\_conntrack\_max, and nf\_conntrack\_count is nowhere near the value of nf\_conntrack\_max. We have increased (3x) nf\_conntrack\_max and rebooted the server. At 21:31 CEST the server was rebooted and all VM's were being started..

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