Resolved after 40 minutes, affecting Supporting Services, on November 18, 2025.
A fix on a Braintree side has been implemented and incident is now resolved. Our team confirmed payments are working correctly. We apologize for the inconvenience.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- identified Nov 18, 2025, 12:18 PM UTC
Our payment supplier Braintree is currently experiencing issues. This is impacting the ability to purchase or renew Slido online. We will update once this is resolved or you can follow their status page: https://paypal-status.com/product/production In the meantime, if you'd like to buy Slido, please contact [email protected]
- resolved Nov 18, 2025, 12:58 PM UTC
A fix on a Braintree side has been implemented and incident is now resolved. Our team confirmed payments are working correctly. We apologize for the inconvenience.
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