Resolved after 7 hours 54 minutes, on February 26, 2025.
We believe this issue should be resolved, if you were affected please re-test now and contact our support team if you're still experiencing issues. Additionally, if you temporarily disabled Cloudflare because of this, it should now be safe to re-enable and test.
Update timeline
- identified Feb 26, 2025, 12:39 AM UTC
We are aware of an issue within the Spark network at present that is affecting traffic passing through Cloudflare towards our network for Spark customers. We are currently working with Cloudflare to help get this resolved but as the issue is within Spark's network we have limited remediation options at present. We recommend you contact Spark directly to help expedite a solution to the issues within their network. Alternatively, Cloudflare can temporarily be paused by following the steps: https://developers.cloudflare.com/fundamentals/setup/manage-domains/pause-cloudflare/
- monitoring Feb 26, 2025, 04:24 AM UTC
We believe this issue should be resolved, if you were affected please re-test now and contact our support team if you're still experiencing issues. Additionally, if you temporarily disabled Cloudflare because of this, it should now be safe to re-enable and test.
- resolved Feb 26, 2025, 08:33 AM UTC
This incident has been resolved.
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