SimpleConsign incident

Temporary Data Delays - Please Avoid Duplicate Entries

Resolved after 1 hour 1 minute, affecting SimpleConsign App and Printing and 1 more, on January 20, 2026.

monitoring Jan 20, 2026, 10:18 PM UTC

A fix has been implemented and we are monitoring the results.

Started: Jan 20, 2026, 09:54 PM UTC
Resolved: Jan 20, 2026, 10:55 PM UTC
Duration: 1h 1m
Detected by Pingoru: Jan 20, 2026, 09:54 PM UTC

Affected components

SimpleConsign AppPrintingReports and DashboardsPhoto AppConsignor AccessEDNAQuickBooks IntegrationShopify IntegrationSimpleACH IntegrationCloud Printing

Update timeline

investigating Jan 20, 2026, 09:54 PM UTC

We’re investigating an issue causing high replica lag on our database replicas. This will result in delayed data visibility and/or intermittent timeouts for some requests. Actions are still being saved correctly, but you may not see the latest changes immediately. We’re working to identify the cause and will provide an update soon.
investigating Jan 20, 2026, 10:01 PM UTC

We are continuing to investigate this issue.
monitoring Jan 20, 2026, 10:18 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jan 20, 2026, 10:55 PM UTC

This incident has been resolved.

Your product runs on more than SimpleConsign

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.