SimpleConsign Outage History

Started Oct 23, 2026, 03:53 PM UTC· resolved Oct 23, 2026, 04:42 PM UTC

1. investigating Oct 23, 2026, 03:53 PM UTC

   We’re looking into reports of slower-than-normal performance in SimpleConsign. Only a small number of stores have reported it so far.

2. investigating Oct 23, 2026, 03:55 PM UTC

   The issue appears to be with Cloudflare. Cloudflare is reporting degraded network performance between its Ashburn and Atlanta data centers (Eastern US): https://www.cloudflarestatus.com Our servers are responding normally. Still investigating.

3. monitoring Oct 23, 2026, 04:08 PM UTC

   We're watching for Cloudflare's fix and will update here when it clears.

4. resolved Oct 23, 2026, 04:42 PM UTC

   Cloudflare has implemented a fix, they are monitoring the results.

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Started Oct 12, 2026, 03:51 PM UTC· resolved Oct 12, 2026, 04:21 PM UTC

1. investigating Oct 12, 2026, 03:51 PM UTC

   We’re looking into reports that some users are having trouble accessing or using SimpleConsign. We don’t have more details yet, and we’ll post an update here as soon as we do. You can refresh your browser now and then to check whether service is back.

2. monitoring Oct 12, 2026, 03:58 PM UTC

   The issue is fixed, and SimpleConsign is working normally again. If you’re still having trouble, refresh your browser or log out and back in.

3. resolved Oct 12, 2026, 04:21 PM UTC

   This incident has been resolved.

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Started Mar 27, 2026, 07:42 PM UTC· resolved Mar 28, 2026, 01:20 AM UTC

1. investigating Mar 27, 2026, 07:42 PM UTC

   We know how frustrating it is to see this message for the third day in a row and we sincerely apologize. Despite the fix we deployed yesterday, we are again seeing intermittent performance issues affecting SimpleConsign. Transactions and inventory updates may be delayed in appearing. Your data is safe and nothing has been lost. As with the previous incidents, any delayed data will appear once performance is restored. We recognize that repeated disruptions like this are unacceptable and we are not taking that lightly. Our team is fully focused on understanding why this issue continues to resurface and are focused on a permanent resolution.

2. identified Mar 27, 2026, 08:58 PM UTC

   We want to give you a quick update: our team is actively working toward a resolution and we expect to have one in place shortly. We appreciate your continued patience while we work through this.

3. monitoring Mar 27, 2026, 09:20 PM UTC

   System performance is looking better. SimpleConsign appears to be stable and our team is closely monitoring the situation to make sure it holds. Given the recurring nature of this issue, we want to be certain before calling it fully resolved. We have identified the root cause behind the repeated incidents this week and are actively making strides to prevent this from happening again. We are not going to consider this fully resolved until those measures are in place.

4. resolved Mar 28, 2026, 01:20 AM UTC

   After closely monitoring the situation, we are confident SimpleConsign is fully stable. Any delayed transactions and inventory updates should now be caught up in your account. We sincerely apologize for the disruptions this week. The root cause has been identified and measures to prevent recurrence are being put in place.

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Started Mar 26, 2026, 07:10 PM UTC· resolved Mar 26, 2026, 09:05 PM UTC

1. identified Mar 26, 2026, 07:10 PM UTC

   We are sorry to report that the performance issue has returned. We understand this has been disruptive and we are treating this as our top priority. The good news: we have identified the bottleneck responsible for these recurring issues and are pushing out a change now that we expect to address this permanently. We will confirm once the fix is live and performance has fully stabilized. In the meantime, transactions, inventory updates, and Shopify sync data may continue to be delayed in appearing. All of your data is safe, nothing has been lost and everything will catch up once the fix is in place. We appreciate your patience today and will post a full resolution update shortly.

2. monitoring Mar 26, 2026, 07:14 PM UTC

   We have deployed the change targeting the bottleneck behind today's recurring performance issues. Performance appears to be stabilizing and we are actively monitoring to confirm the fix holds. Delayed data, including transactions, inventory, and Shopify sync, should begin catching up shortly. Shopify inventory may take additional time to fully sync, but no action is needed on your end. We will post a final resolution update once we are confident the issue is fully behind us. Thank you for your patience throughout today.

3. resolved Mar 26, 2026, 09:05 PM UTC

   The fix we deployed earlier today has held and SimpleConsign is fully operational. All delayed data, including transactions, inventory, and Shopify sync, should now be caught up and displaying correctly. We apologize for the disruption this caused throughout the day. The underlying bottleneck has been addressed and we do not expect this issue to recur. If anything still looks off in your account, please reach out to our support team and we will assist you.

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Started Mar 26, 2026, 04:54 PM UTC· resolved Mar 26, 2026, 05:52 PM UTC

1. investigating Mar 26, 2026, 04:54 PM UTC

   We are aware that the intermittent performance issue we resolved yesterday has resurfaced. As before, this may cause a delay in transactions and newly added inventory appearing in SimpleConsign. Additionally, Shopify inventory data may be backed up and slower to sync during this time. Your data is safe and saved. It will appear once performance is back to normal. We are actively investigating the root cause and working toward a permanent fix. We will post another update here as soon as the issue is resolved.

2. resolved Mar 26, 2026, 05:52 PM UTC

   We believe the performance issues are now behind us and SimpleConsign is stabilizing. Delayed data, including transactions and inventory, should begin appearing as systems catch back up. Please allow some time for everything to fully sync. If you use the Shopify integration, please note that inventory data may continue catching up over the course of today. No action is needed on your end, your data is intact and will sync automatically. If you are still seeing missing data after today or anything looks off, please reach out to our support team and we will take a look right away.

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Started Mar 25, 2026, 06:06 PM UTC· resolved Mar 25, 2026, 07:06 PM UTC

1. investigating Mar 25, 2026, 06:06 PM UTC

   We are currently experiencing intermittent site slowness that may cause a delay in data appearing in SimpleConsign — including recently completed transactions and newly added inventory. Your data is saved and will appear shortly once performance normalizes. We are actively working to stabilize performance and will post an update here when the issue is fully resolved. Thank you for your patience.

2. resolved Mar 25, 2026, 07:06 PM UTC

   The intermittent slowness we reported earlier has been resolved. SimpleConsign is now performing normally and all data, including transactions and inventory that may have been delayed, should be fully up to date. If you are still seeing any missing data or unexpected behavior, please reach out to our support team and we will get it sorted out right away.

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Started Feb 25, 2026, 03:09 PM UTC· resolved Feb 25, 2026, 08:32 PM UTC

1. investigating Feb 25, 2026, 03:09 PM UTC

   Our team has identified an unexpected error message occurring upon consignor selection. This issue is also preventing payouts from being made successfully, so please pause on those until we have a solution in place. We are actively investigating the root cause and working toward a resolution.

2. monitoring Feb 25, 2026, 04:32 PM UTC

   We believe this issue to be resolved and are monitoring the situation. Please refresh your page to receive the updates and report back to support if you experience any further complications.

3. resolved Feb 25, 2026, 08:32 PM UTC

   Issue has been fully resolved.

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Started Feb 19, 2026, 06:58 PM UTC· resolved Feb 19, 2026, 08:30 PM UTC

1. investigating Feb 19, 2026, 06:58 PM UTC

   We’re aware of an issue where EDNA may fail to start on some Mac computers running macOS 14 (Sonoma / Tahoe). When this happens, EDNA cannot load its certificate or bind the printer service port, and printers show as offline in SimpleConsign. Our team is actively investigating.

2. resolved Feb 19, 2026, 08:30 PM UTC

   We’ve released a fix for this issue. Please restart your computer to apply the update. If you continue to experience any problems, please contact our Support team for further assistance.

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Started Jan 20, 2026, 09:54 PM UTC· resolved Jan 20, 2026, 10:55 PM UTC

1. investigating Jan 20, 2026, 09:54 PM UTC

   We’re investigating an issue causing high replica lag on our database replicas. This will result in delayed data visibility and/or intermittent timeouts for some requests. Actions are still being saved correctly, but you may not see the latest changes immediately. We’re working to identify the cause and will provide an update soon.

2. investigating Jan 20, 2026, 10:01 PM UTC

   We are continuing to investigate this issue.

3. monitoring Jan 20, 2026, 10:18 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jan 20, 2026, 10:55 PM UTC

   This incident has been resolved.

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Started Jan 19, 2026, 03:25 PM UTC· resolved Jan 20, 2026, 01:17 PM UTC

1. monitoring Jan 19, 2026, 03:25 PM UTC

   Scheduled maintenance was performed last night, and this may be temporarily affecting how your DNS resolves SimpleConsign. In most cases, this issue should resolve itself shortly. If you need access to SimpleConsign sooner, the fastest and most effective solution is to change your browser’s DNS settings by following the steps below. First, try restarting your device. Whether it's a computer, tablet or phone. Second, try restarting your modem and/or router. If neither of those work, a more intensive approach is directly changing your DNS settings. How to Change DNS in Google Chrome (Desktop & Android) 1. Open Chrome Settings -> Click the three-dot menu in the top-right corner and select Settings. 2. Go to Privacy and security -> Select Privacy and security from the menu. 3. Open Security -> Click Security. 4. Enable Use secure DNS -> Scroll down and toggle Use secure DNS to ON. 5. Select a DNS Provider -> Choose With and select a provider such as Google (Public DNS) or Cloudflare, or choose Custom to enter a specific DNS provider. 6. Close and reopen Chrome. Once completed, you should be able to access SimpleConsign normally. Thank you for your patience, and please let us know if you continue to experience any issues.

2. resolved Jan 20, 2026, 01:17 PM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 01:37 PM UTC· resolved Nov 18, 2025, 01:46 PM UTC

1. investigating Nov 18, 2025, 01:37 PM UTC

   We are currently experiencing a service outage affecting the SimpleConsign platform. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates here as soon as more information becomes available. Thank you for your patience and understanding.

2. resolved Nov 18, 2025, 01:46 PM UTC

   SimpleConsign should now be accessible again. Please refresh your screen to ensure you’re seeing the latest update. The outage was caused by an issue with Cloudflare, a service we use to help manage traffic and protect the platform. To restore access, we temporarily routed around Cloudflare while they work on a fix. Thank you for your patience and understanding.

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Started Oct 20, 2025, 04:12 PM UTC· resolved Oct 21, 2025, 06:07 PM UTC

1. identified Oct 20, 2025, 04:12 PM UTC

   We’re currently experiencing an upstream cloud provider issue affecting subscription updates in SimpleConsign. Changes to subscriptions may be delayed or temporarily not reflected. Our provider has identified the cause and is working toward full recovery. We’ll share updates as progress continues. Thank you for your patience.

2. resolved Oct 21, 2025, 06:07 PM UTC

   This issue has been fully resolved.

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Started Oct 15, 2025, 03:35 PM UTC· resolved Oct 16, 2025, 09:47 PM UTC

1. investigating Oct 15, 2025, 03:35 PM UTC

   We’re aware that some customers are currently experiencing issues with EDNA and our team is actively investigating the cause. To help us diagnose the problem more quickly, please submit a support ticket with the following details: - Your operating system version (e.g. Windows 11, Windows 10) - Whether you’ve run any recent operating system updates this week. Thank you for your patience and assistance while we work to find a solution to this as quickly as possible. We’ll provide updates as we learn more.

2. investigating Oct 15, 2025, 05:24 PM UTC

   We are continuing to investigate the issue.

3. investigating Oct 15, 2025, 07:26 PM UTC

   Our team is still actively investigating and working to pinpoint the root cause, which appears to be related to recent Windows updates. We’re continuing to explore all possible factors to restore full functionality as soon as possible. In the meantime, if your customers are requesting receipts, there are two alternative options you can use: - Email Receipts – Send digital copies directly to your customers via email. https://help.simpleconsign.com/hc/en-us/articles/23004055881229-Email-Receipt-Configuration - Desktop Receipt Printing – Print receipts through your computer’s connected printer. https://help.simpleconsign.com/hc/en-us/articles/23004055372557-Desktop-Receipts We truly appreciate your patience while we work through this issue. We’ll continue to share updates as more information becomes available.

4. monitoring Oct 15, 2025, 10:51 PM UTC

   Based on our investigation, we believe the EDNA connectivity problems were related to recent Windows updates. It appears that Microsoft has since released additional updates that may have resolved these issues, which also impacted other printing software providers outside of SimpleConsign. If you are still experiencing issues with EDNA, please reboot your computer and try again. After rebooting, please let us know whether the issue persists by replying to your existing support ticket, or by opening a new ticket if you haven’t yet reported the problem. Thank you for your patience and cooperation as we work to ensure EDNA remains stable and reliable. We will continue to monitor the situation.

5. monitoring Oct 16, 2025, 03:30 PM UTC

   Thank you for your patience. If restarting your computer did not resolve the EDNA connectivity issue caused by the recent Microsoft Windows updates, please follow the steps below as a temporary workaround. For computers where EDNA is not connecting: Please review your installed Windows updates and uninstall any updates from October 2025, specifically updates: - KB5066131 - KB5066835 To uninstall these updates, follow the instructions below or watch this video (https://share.birdie.so/o/xzqhYBeQ). 1. Click the Start button (Windows logo in the bottom-left corner). 2. Select Settings (gear icon) or type “Settings” in the search bar. 3. In the left sidebar, click Windows Update. 4. Select Update history → scroll down and click Uninstall updates. 5. In the list, locate KB5066131 and KB5066835. 6. Click Uninstall, then confirm when prompted. 7. Once the uninstall completes, restart your computer. 8. Check installed updates again and repeat steps if necessary, there will likely be multiple updates that need to be uninstalled. For computers where EDNA is still functioning and/or after you uninstall the updates: To prevent disruption, we recommend pausing future Windows updates until a permanent fix is released. To pause automatic Windows updates (Windows 11) follow the instructions below or watch this video (https://share.birdie.so/o/yPehRGYN). 1. Open Settings (press Windows + I). 2. Go to Windows Update. 3. Click Pause for 1 week (you can extend this up to 5 weeks). Please report back with your results via your support ticket and let us know whether these steps resolve the issue. Our team is actively working on a long-term solution and will provide updates as they become available. As an alternative, you may continue operations by emailing receipts (https://help.simpleconsign.com/hc/en-us/articles/23004055881229-Email-Receipt-Configuration) or using desktop receipts (https://help.simpleconsign.com/hc/en-us/articles/23004055372557-Desktop-Receipts) until the issue is fully resolved. Thank you for your understanding and cooperation.

6. resolved Oct 16, 2025, 09:47 PM UTC

   Thank you for your continued patience. We believe the EDNA connectivity issues caused by recent Microsoft Windows updates have now been resolved. However, you may need to complete a few quick steps to get EDNA back up and running. Please follow the steps below. We’ve included both written instructions and video tutorials for each step. STEP 1: Uninstall EDNA Video Tutorial: https://share.birdie.so/o/n6qt2XWK 1. Click the Start button (Windows logo in the bottom-left corner). 2. Type Control Panel and select it. 3. Click Programs. 4. Find Traxia EDNA in the list. 5. Highlight it and click Uninstall. STEP 2: Install Windows Updates Video Tutorial: https://share.birdie.so/o/Vy2UNpo9 1. Click the Start button and select Settings (gear icon). 2. In the left sidebar, choose Windows Update. 3. Click Check for updates. 4. Install any available updates — especially the following: - Windows 11, version 25H2 - Security Intelligence Update for Microsoft Defender Antivirus – KB2267602 (Version 1.439.224.0) 5. Click Download & install for each update. 6. Restart your computer once installation is complete. STEP 3: Reinstall EDNA Video Tutorial: https://share.birdie.so/o/JXkIy7oA 1. Log in to SimpleConsign Back Office. 2. Go to Printers. 3. Find EDNA and click the green Download button. 4. In your downloads folder, open the Edna.Win.exe file. 5. Follow the prompts: 6. Click Next. 7. Accept the terms and license agreement, then click Next. 8. Click Install. 9. When prompted by Microsoft User Account Control, click Yes. 10. Click Finish to complete the installation. STEP 4: Reconfigure Printers Video Tutorial: https://share.birdie.so/o/JXkIy73p 1. In Printers settings, go to the EDNA Printers tab. 2. If no printers appear, click Refresh Printers. 3. To reconfigure printers: - Click Details → Unconfigure (for each printer). - Click Refresh Printers again. - Click Add Printers → Add Printer (green button). - Repeat as needed for multiple printers. 4. Go to the Printer Mapping tab. 5. Use the blue dropdowns to reselect the correct receipt, check, and label printers. If you need further assistance, please reply to your existing support ticket or open a new one, and our team will assist you as soon as possible. Thank you again for your cooperation and patience as we ensure EDNA remains stable and reliable.

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Started Aug 20, 2025, 09:15 PM UTC· resolved Aug 25, 2025, 05:33 PM UTC

1. identified Aug 20, 2025, 09:15 PM UTC

   System instability has resurfaced. Our team is actively investigating and working to restore stability as quickly as possible. We sincerely apologize for the continued disruption and appreciate your patience while we work toward a full resolution.

2. monitoring Aug 20, 2025, 10:26 PM UTC

   A fix has been deployed and the system is now stable. Our team will continue to monitor performance closely into the evening to ensure everything remains fully operational. We truly appreciate your patience and understanding throughout this issue.

3. monitoring Aug 21, 2025, 07:01 PM UTC

   Amazon Web Services (AWS), the platform that powers our cloud-based infrastructure, is currently experiencing an outage that may be affecting your SimpleConsign performance. We recognize that this comes at a difficult time following yesterday’s disruption. Please know that we are actively monitoring the situation and will provide updates as we learn more. We remain hopeful for a quick resolution.

4. resolved Aug 25, 2025, 05:33 PM UTC

   Our team kept a close eye on the system over the weekend and into this morning. We’ve made some performance improvements, and everything is now running smoothly. Thank you for your patience while we worked to make sure SimpleConsign is performing at its best.

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Started Apr 28, 2025, 08:58 PM UTC· resolved May 07, 2025, 04:45 PM UTC

1. investigating Apr 28, 2025, 08:58 PM UTC

   We are currently seeing intermittent availability issues with Consignor Access. This is related to the issue we experienced over the weekend, which we believed had been resolved but has now resurfaced. Our team is actively investigating and working toward a permanent solution.

2. monitoring Apr 29, 2025, 02:38 PM UTC

   We have implemented a fix, confirmed that it is performing as expected, and are closely monitoring the system. Availability has remained stable and consistent since late last night. While we will continue to monitor system stability, current performance appears normal.

3. resolved May 07, 2025, 04:45 PM UTC

   This incident has been resolved.

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Started Feb 18, 2025, 06:22 PM UTC· resolved Apr 01, 2025, 08:54 PM UTC

1. identified Feb 18, 2025, 06:22 PM UTC

   We want to provide an update on the recent challenges with the SimpleConsign integration with Shopify. We fully understand how crucial a stable and reliable platform is to the success of your business, and we sincerely regret the disruptions you’ve experienced. What Happened?: As part of Shopify’s ongoing efforts to improve its platform, they introduced mandatory changes to how third-party integrations interact with their system. In response, we were required to rewrite our integration to ensure continued compatibility and functionality. This update was implemented at the start of February, transitioning all stores to the new version. While we anticipated a smooth transition, unforeseen issues arose that have impacted many of you. Taking Full Responsibility: We deeply regret that synchronization delays and newly added items duplicating have resurfaced after previous fixes. These issues were not foreseen, and we apologize for the confusion and frustration they have caused. Additionally, the integration’s instability has led to delays in setting up new Shopify stores. We made the decision to delay these setups in order to ensure that the process is as seamless and error-free as possible, ultimately providing a better experience for our customers right from the start. We also acknowledge the delay in responding to customer support tickets. Due to the high volume of inquiries related to various issues, our response times have not been up to our usual standards. We are actively working to address these requests and are committed to providing accurate information as we receive progress updates from our team. We know that timely support is critical, and we sincerely apologize for the delay. What We’re Doing to Fix It: Our team is working to resolve these issues as quickly and effectively as possible. Fixing synchronization and duplication errors is our highest priority, and we will continue to provide regular updates until the system is fully stable and performing as expected. We deeply appreciate your patience and understanding as we work through these challenges. If you are currently experiencing issues, please don’t hesitate to reach out to our Customer Support team— we are here to help in any way that we can. Thank you for being a valued SimpleConsign customer. We remain dedicated to providing the reliable service you expect and deserve.

2. identified Feb 20, 2025, 04:26 PM UTC

   We experienced unexpected data synchronization delays overnight, but our team is actively working to resolve them. We expect all resyncs to be completed by the end of the day. Thank you for your patience.

3. identified Feb 21, 2025, 07:04 PM UTC

   The Shopify data synchronization has been fully updated and should resume normal sync rates going forward. Our team is actively working on a solution to eliminate the existing duplicate items. In the meantime, please continue to report any additional issues to our Customer Support Team and we will be happy to provide further assistance.

4. monitoring Mar 07, 2025, 03:37 PM UTC

   The Shopify integration has largely been stabilized, and data is syncing as expected. Our team is currently preparing to a fix to remove existing duplicates and is also addressing a few non-pervasive issues. Please reach out to our Customer Support Team with any additional questions or concerns.

5. resolved Apr 28, 2025, 08:54 PM UTC

   All major issues have been resolved. Our team is continuing to work on addressing a few remaining non-pervasive issues. If you have any additional questions or concerns, please feel free to contact our Customer Support Team.

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Started Jan 30, 2025, 06:40 PM UTC· resolved Feb 07, 2025, 11:30 PM UTC

1. identified Jan 30, 2025, 06:40 PM UTC

   Our team is actively working to resolve an issue affecting synchronization with the Shopify integration. We understand the impact this may have on your operations and sincerely appreciate your patience as we work toward a resolution. We will provide updates as soon as more information becomes available. If you have any questions, please reach out to our customer support team.

2. identified Jan 30, 2025, 10:42 PM UTC

   We are continuing to work on a fix and have begun resyncing data. Thank you for your continued patience.

3. identified Jan 31, 2025, 05:56 PM UTC

   We've made made steady progress on the Shopify sync issues and all stores should have synced as of last night. Most, if not all, items should now be visible in Shopify. However, some data associated with these items may still be catching up and will require additional time to fully update. The team is actively working to resolve remaining issues, including fixing bugs such as duplicate items. We continue to monitor system performance and will provide updates as improvements are implemented. For any issues or discrepancies, please reach out to Customer Support.

4. identified Jan 31, 2025, 07:57 PM UTC

   We are continuing to fix outstanding issues with the Shopify synchronizations.

5. monitoring Jan 31, 2025, 11:19 PM UTC

   The team is working to resolve several minor issues and will be monitoring system performance over the weekend. We will provide further updates as soon as those details become available.

6. monitoring Feb 03, 2025, 04:30 PM UTC

   We are continuing to monitoring system performance after successful resyncs over the weekend. The team is still working on a fix for duplicate items and are investigating several minor issues.

7. identified Feb 04, 2025, 04:42 PM UTC

   We are currently experiencing some unexpected synchronization and deployment issues. Our team is actively working to resolve these issues and restore stability as quickly as possible.

8. identified Feb 04, 2025, 07:57 PM UTC

   We are continuing to work through the synchronization issues and expect a resolution soon.

9. identified Feb 04, 2025, 11:36 PM UTC

   The SimpleConsign to Shopify data synchronization queues are improving and moving closer to normal, but we’re still experiencing some ongoing issues. We know this situation has been frustrating and we are truly grateful for your patience as we continue working towards full resolution. Our team remains focused on stabilizing the integration as quickly as possible. We’ll provide another update early tomorrow.

10. identified Feb 05, 2025, 04:11 PM UTC

    Our team is making steady progress on all fronts and data synchronization is catching up. We will provide another status update soon. Thank you for your continued patience.

11. identified Feb 05, 2025, 11:00 PM UTC

    We understand the frustration caused by the current Shopify sync issues and appreciate your patience. Our top priority is restoring nightly bulk syncs, which are currently broken due to a necessary code update. A rebuild is in progress and expected to be ready tomorrow. At that point, we will begin quality testing before rolling it out more widely. We’re also addressing two known duplicate item issues—one related to family mismatches and another caused by quickly swapping items between families. Additionally, some fixes, like MSRP settings, are blocked until the bulk sync is restored. Once resolved, we’ll systematically sync stores until the nightly jobs take over. We’re working as quickly and carefully as possible to restore full functionality and appreciate your continued patience.

12. monitoring Feb 06, 2025, 04:14 PM UTC

    We are currently executing a systematic data sync, though some issues will remain until they can be addressed in a subsequent resolution phase.

13. monitoring Feb 06, 2025, 10:49 PM UTC

    Tonight, all data should automatically resync to Shopify. Our team will be monitoring our systems throughout the night and into tomorrow. Additionally, we've identified a data issue with inventory tags causing some products to be rejected by Shopify. We will deploy a fix in the morning and resync the affected stores. Our team will also continue to address any outstanding issues that have been identified. Please review your Shopify instance tomorrow morning and let our Customer Support Team know if you experience any further issues with missing data.

14. resolved Feb 07, 2025, 11:30 PM UTC

    As of this evening, all data synchronization issues have been resolved and we are making substantial progress on remaining concerns. If you encounter any issues unrelated to missing data and have not yet submitted a support ticket, we kindly request that you do so. This will enable our team to follow up accordingly and ensure any outstanding matters are addressed promptly. Thank you for understanding and your continued support.

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Started Jan 13, 2025, 08:11 PM UTC· resolved Jan 13, 2025, 08:15 PM UTC

1. investigating Jan 13, 2025, 08:11 PM UTC

   We are currently experiencing an accessibility issue with SimpleConsign. Our team is actively working to resolve this matter.

2. resolved Jan 13, 2025, 09:04 PM UTC

   This incident has been resolved.

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