Resolved after 6 hours 14 minutes, affecting Customer Portal and Public API & MCP and 1 more, on September 1, 2026.
The issue didn't reproduce - we implemented a few counter mesure for future occurences.
Affected components
Customer PortalPublic API & MCPAdmin DashboardAI Agents
Update timeline
- investigating Sep 01, 2026, 11:58 AM UTC
We are investigating an increase in latency
- monitoring Sep 01, 2026, 12:29 PM UTC
Infrastructure is back to "normal" state - we are still working on improving the delay to resorb such spikes even more. Timeline (CEST): 13:51 - issues affecting our read cluster started pilling up 13.56 - Autoscalers started kicking in 14:01 - Autoscalers fully resorbed the issue
- resolved Sep 01, 2026, 06:12 PM UTC
The issue didn't reproduce - we implemented a few counter mesure for future occurences.
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