Resolved after 49 minutes, affecting Customer Portal and Public API & MCP and 1 more, on September 10, 2026.
This incident is now resolved. It was caused by an infrastructure configuration change that had unintended side effects. The change has been rolled back and we've added safeguards so it can't happen again. Apologies for the disruption and thank you for your patience.
Affected components
Update timeline
- investigating Sep 10, 2026, 02:32 PM UTC
We are experiencing an issue with our infra and our team is on it
- monitoring Sep 10, 2026, 02:43 PM UTC
We have deployed a fix and are monitoring
- resolved Sep 10, 2026, 03:21 PM UTC
This incident is now resolved. It was caused by an infrastructure configuration change that had unintended side effects. The change has been rolled back and we've added safeguards so it can't happen again. Apologies for the disruption and thank you for your patience.
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