Resolved after 32 minutes, affecting Shippo REST API and Shippo Platform API, on January 20, 2026.
Resolved – Outbound Tracking Service The service has been restored and is operating normally, with no impact to new tracking updates. Some tracking updates entered a terminal state (e.g. delivered) during the incident and will require manual correction. We will follow up to resolve these remaining items, which are expected to be limited in scope.
Affected components
Update timeline
- investigating Jan 20, 2026, 11:03 AM UTC
we are currently investigating an issue causing elevated error rates (approximately 33%) impacting outbound tracking webhook updates. As a result, some tracking information may be delayed or temporarily unavailable. Our team is actively working to identify the root cause and resolve the issue.
- investigating Jan 20, 2026, 11:04 AM UTC
We are continuing to investigate this issue.
- monitoring Jan 20, 2026, 11:49 AM UTC
Monitoring – Outbound Tracking Service We have resolved the issue causing elevated error rates for new outbound tracking updates. Some previously affected tracking messages may still be delayed while we work through a backlog. We are monitoring the system closely and will provide another update once all impacted messages have been fully processed.
- resolved Jan 20, 2026, 12:21 PM UTC
Resolved – Outbound Tracking Service The service has been restored and is operating normally, with no impact to new tracking updates. Some tracking updates entered a terminal state (e.g. delivered) during the incident and will require manual correction. We will follow up to resolve these remaining items, which are expected to be limited in scope.
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