Resolved after 1 hour 18 minutes, affecting USPS and UPS and 1 more, on February 2, 2026.
Our team is seeing that the issue has been resolved. We’re continuing to monitor on our end.
Affected components
Update timeline
- investigating Feb 02, 2026, 10:07 PM UTC
We are currently investigating an issue where some customers may experience difficulties retrieving shipping rates from UPS, Royal Mail (SF), FedEx, and USPS. During this time, rate requests may fail or return incomplete results. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide updates as more information becomes available.
- monitoring Feb 02, 2026, 10:25 PM UTC
Our team is seeing that the issue has been resolved. We’re continuing to monitor on our end.
- resolved Feb 02, 2026, 11:25 PM UTC
This incident has been resolved.
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