Shippo incident

Elevated error rate on Royal Mail (SF) Tracking

Resolved after 28 minutes, affecting Royal Mail (Storefeeder), on February 24, 2026.

investigating Feb 24, 2026, 01:03 PM UTC

We have detected an elevated error rate from Royal Mail (SF)'s Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

Started
Feb 24, 2026, 01:03 PM UTC
Resolved
Feb 24, 2026, 01:31 PM UTC
Duration
28m
Detected by Pingoru
Feb 24, 2026, 01:03 PM UTC

Affected components

Royal Mail (Storefeeder)

Update timeline

  1. investigating Feb 24, 2026, 01:03 PM UTC

    We have detected an elevated error rate from Royal Mail (SF)'s Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

  2. resolved Feb 24, 2026, 01:31 PM UTC

    This incident has been resolved.

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