Resolved after 4 hours 31 minutes, affecting OnTrac, on September 30, 2026.
We are continuing to investigate this issue.
Affected components
OnTrac
Update timeline
- investigating Sep 30, 2026, 02:02 AM UTC
We have detected an elevated error rate from ontrac Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.
- investigating Sep 30, 2026, 06:31 AM UTC
We are continuing to investigate this issue.
- resolved Sep 30, 2026, 06:34 AM UTC
This incident has been resolved.
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