Shippo incident
Royal Mail InterSoft Tracking Degradation (Third-Party Issue)
Minor Vendor's status page →
Resolved after 13 days 20 hours, affecting Royal Mail (InterSoft), on May 4, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Royal Mail (InterSoft)
Update timeline
- investigating May 04, 2026, 08:48 PM UTC
We are currently experiencing degraded tracking updates for Royal Mail Intersoft shipments due to an issue with a third-party provider. This may result in delayed or unreliable tracking information. Our partner is actively working on a resolution. We are monitoring the situation closely and will provide updates as soon as more information becomes available.
- monitoring May 14, 2026, 06:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 18, 2026, 04:54 PM UTC
This incident has been resolved.
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