Resolved after 16 hours 48 minutes, affecting Shippo Web Dashboard, on September 9, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Sep 09, 2026, 09:01 PM UTC
We are actively investigating an issue affecting order data from store connections. Missing order data may have occurred between September 8, 2026 at 17:16 UTC and September 9, 2026 at 06:41 UTC. Our team is currently investigating the issue and working to determine the impact and resolution. We will provide further updates as more information becomes available.
- investigating Sep 09, 2026, 09:57 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 10, 2026, 01:29 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 10, 2026, 01:30 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 10, 2026, 01:50 PM UTC
This incident has been resolved.
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