Shippo incident

Elevated error rate on Royal Mail SF Shipment API

Resolved after 8 hours 24 minutes, affecting Royal Mail (Storefeeder), on September 5, 2026.

investigating Sep 05, 2026, 09:47 AM UTC

We’re seeing elevated error rates for the Royal Mail SF's Shipment API and it's affecting Rating service. We've reached out to the carrier and are actively monitoring the status of this issue and will provide further updates soon.

Started
Sep 05, 2026, 09:47 AM UTC
Resolved
Sep 05, 2026, 06:12 PM UTC
Duration
8h 24m
Detected by Pingoru
Sep 05, 2026, 09:47 AM UTC

Affected components

Royal Mail (Storefeeder)

Update timeline

  1. investigating Sep 05, 2026, 09:47 AM UTC

    We’re seeing elevated error rates for the Royal Mail SF's Shipment API and it's affecting Rating service. We've reached out to the carrier and are actively monitoring the status of this issue and will provide further updates soon.

  2. resolved Sep 05, 2026, 06:12 PM UTC

    This incident has been resolved.

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