Shippo incident
Elevated error rate on Royal Mail intersoft Transaction API
Resolved after 21 minutes, affecting Royal Mail (InterSoft), on September 2, 2026.
We are currently observing an elevated error rate from the Royal Mail Intersoft Transaction API, which is causing intermittent failures in label generation. Our engineering team is actively investigating and working with Royal Mail to identify the cause. We will provide another update as soon as we have more information.
Affected components
Update timeline
- investigating Sep 02, 2026, 01:55 PM UTC
We are currently observing an elevated error rate from the Royal Mail Intersoft Transaction API, which is causing intermittent failures in label generation. Our engineering team is actively investigating and working with Royal Mail to identify the cause. We will provide another update as soon as we have more information.
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