Shippeo incident

[INCIDENT] Delay on our EDI-out flows

Resolved after 1 hour 43 minutes, affecting EDI, on April 30, 2026.

resolved Apr 30, 2026, 01:30 PM UTC

The issue causing delays in the transmission of message-out flows has been resolved. Our systems have finished processing the backlog of notifications, and outbound data exchanges are now operating normally. Please note that some message-out that were delayed during the incident window (approximately 10:30–14:45 CEST) may now be arriving. This is expected and reflects the backlog being cleared. We apologize for any inconvenience caused.

Started
Apr 30, 2026, 11:46 AM UTC
Resolved
Apr 30, 2026, 01:30 PM UTC
Duration
1h 43m
Detected by Pingoru
Apr 30, 2026, 11:46 AM UTC

Affected components

EDI

Update timeline

  1. investigating Apr 30, 2026, 11:46 AM UTC

    We are currently experiencing a delay in the transmission of message-out flows to our partners and customers. Some of you may notice that expected notifications or data exchanges are arriving later than usual or have not yet been received. Our team is actively investigating the root cause. Shipment tracking data continues to be collected — only the outbound delivery of updates is affected. We will provide a next update by 3PM CEST. We apologize for the inconvenience and thank you for your patience.

  2. resolved Apr 30, 2026, 01:30 PM UTC

    The issue causing delays in the transmission of message-out flows has been resolved. Our systems have finished processing the backlog of notifications, and outbound data exchanges are now operating normally. Please note that some message-out that were delayed during the incident window (approximately 10:30–14:45 CEST) may now be arriving. This is expected and reflects the backlog being cleared. We apologize for any inconvenience caused.

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