Resolved after 1 hour 39 minutes, affecting EDI, on May 18, 2026.
The accumulated backlog has been reprocessed and the service is now back to normal.
Affected components
Update timeline
- investigating May 18, 2026, 06:39 AM UTC
Dear users, Since 8:00 PM UTC+2 on 17/05, we have experienced delays in dispatching vessel positions and Shippeo ETA messages within the Ocean scope. ETA computation and ingestion of position on the platform are not impacted. Our technical team is investigating the issue to restore the service as soon as possible. Thank you for your understanding and patience.
- monitoring May 18, 2026, 07:47 AM UTC
Dear users, The problem was identified and corrected. The queue is now re-processing all messages accumulated. Our technical team is monitoring the re-processing and we will confirm once the service is back to normal. Thank you for your understanding and patience.
- resolved May 18, 2026, 08:19 AM UTC
The accumulated backlog has been reprocessed and the service is now back to normal.
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