Shippeo incident
[INCIDENT] Orders not tracked via PULL API Events-in for some organizations
Resolved after 21 hours 30 minutes, on June 26, 2026.
Dear users, We have identified an incident that affected orders created prior to 26/06 at 06:00 CEST or between 26/06 at 06:00 and 29/06 03:30 CEST for a specific list of Shippeo organizations with pull API integrations. This issue has been resolved since 29/03 at 03:30 CEST and all orders created afterward are now tracked as expected. Thank you for your understanding.
Update timeline
- resolved Jun 30, 2026, 01:03 PM UTC
Dear users, We have identified an incident that affected orders created prior to 26/06 at 06:00 CEST or between 26/06 at 06:00 and 29/06 03:30 CEST for a specific list of Shippeo organizations with pull API integrations. This issue has been resolved since 29/03 at 03:30 CEST and all orders created afterward are now tracked as expected. Thank you for your understanding.
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