ShipEngine Outage History
ShipEngine is up right nowPingoru has recorded 54 incidents for ShipEngine: 35 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 26 of 720 (4%) |
| May 2026 | 4 | 227 of 744 (30%) |
| June 2026 | 3 | 120 of 720 (17%) |
| July 2026 | 4 | 5 of 744 (1%) |
| August 2026 | 3 | 1 of 744 (0%) |
| September 2026 | 4 | 137 of 720 (19%) |
| October 2026 | 1 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 19 (0%) |
Incidents, newest first
Notice October 20, 2026 DPD United Kingdom/DPD Local issue 5h 25m DPD
Started Oct 20, 2026, 08:26 AM UTC· resolved Oct 20, 2026, 01:51 PM UTC
- investigating Oct 20, 2026, 08:26 AM UTC
Please be informed that DPD United Kingdom/DPD Local is currently experiencing issues with their API. Issue start: 2026.10.20 - 06.42 AM UTC
- resolved Oct 20, 2026, 01:51 PM UTC
This incident has been resolved.
Minor September 24, 2026 Programmatic UPS Account Connection 4d 15h UPS US
Started Sep 24, 2026, 11:06 PM UTC· resolved Sep 29, 2026, 02:30 PM UTC
- investigating Sep 24, 2026, 11:06 PM UTC
We are aware of an issue impacting users ability to connect UPS accounts programmatically via our API, and will provide further details when additional information is available.
- resolved Sep 29, 2026, 02:30 PM UTC
This incident has been resolved.
Critical September 24, 2026 Evri - Unable to create labels 22h 44m Evri
Started Sep 24, 2026, 01:47 PM UTC· resolved Sep 25, 2026, 12:31 PM UTC
- investigating Sep 24, 2026, 01:47 PM UTC
We are currently investigating this issue.
- investigating Sep 25, 2026, 07:54 AM UTC
Our system is receiving errors when calling Evri's API. We are in contact with the carrier to clarify and resolve the issue as soon as possible.
- investigating Sep 25, 2026, 09:51 AM UTC
The carrier made some changes on their side, but the errors are still occurring. We are continuing the investigation with Evri.
- identified Sep 25, 2026, 11:17 AM UTC
The carrier identified the root cause and is implementing the optimization.
- monitoring Sep 25, 2026, 12:11 PM UTC
Evri made the optimizations on their side, and now we can see the requests are succeeding.
- resolved Sep 25, 2026, 12:31 PM UTC
This incident has been resolved.
Minor September 2, 2026 Temporary disruption affecting FedEx UK Rates 16h 29m FedEx US
Started Sep 02, 2026, 01:42 PM UTC· resolved Sep 03, 2026, 06:12 AM UTC
- identified Sep 02, 2026, 01:42 PM UTC
Please be advised that there is currently an intermittent disruption affecting FedEx UK rating. During this time, you may temporarily see the following message: "Rating is temporarily unavailable, please try again later." If you encounter this error, please try again after a short delay. Efforts are underway to restore consistent service, and we appreciate your patience.
- resolved Sep 03, 2026, 06:12 AM UTC
This incident has been resolved.
Notice August 26, 2026 Delay in receiving the tracking statuses from Royal Mail and Parcel Force 22m Royal Mail
Started Aug 26, 2026, 03:03 PM UTC· resolved Aug 26, 2026, 03:26 PM UTC
- investigating Aug 26, 2026, 03:03 PM UTC
We identified a lack of status updates from the Raoyla Mail since yesterday. It is impacting our ability to share the statuses.
- identified Aug 26, 2026, 03:05 PM UTC
The issue is on the carrier's side, and they are trying to resolve it.
- resolved Aug 26, 2026, 03:26 PM UTC
We started receiving statuses from the carrier.
Major August 20, 2026 ShipStation API dashboard access issue 1h 10m ShipEngine API Dashboard
Started Aug 20, 2026, 09:44 AM UTC· resolved Aug 20, 2026, 10:54 AM UTC
- investigating Aug 20, 2026, 09:44 AM UTC
We recognized a temporary issue with accessing the ShipStation API dashboard. It is currently under investigation.
- resolved Aug 20, 2026, 10:54 AM UTC
This incident has been resolved.
Critical July 31, 2026 Issue with Purolator label creation and getting rates 2h 23m Purolator Canada
Started Jul 31, 2026, 10:32 AM UTC· resolved Jul 31, 2026, 12:56 PM UTC
- investigating Jul 31, 2026, 10:32 AM UTC
We are currently investigating this issue.
- monitoring Jul 31, 2026, 12:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 31, 2026, 12:56 PM UTC
This incident has been resolved.
Minor July 24, 2026 Royal Mail and Parcel Force performance degradation 1h 39m Royal Mail
Started Jul 24, 2026, 09:40 AM UTC· resolved Jul 24, 2026, 11:19 AM UTC
- investigating Jul 24, 2026, 09:40 AM UTC
We are currently seeing performance degradation when calling the Royal Mail and Parcel Force APIs.
- monitoring Jul 24, 2026, 09:56 AM UTC
Carrier was contacted and is reviewing the issue on his side.
- resolved Jul 24, 2026, 11:19 AM UTC
The carrier solved the issue on his side, and the performance went back to normal.
Major July 14, 2026 General Latency 34m ShipEngine API
Started Jul 14, 2026, 09:24 PM UTC· resolved Jul 14, 2026, 09:58 PM UTC
- investigating Jul 14, 2026, 09:24 PM UTC
We are aware of an issue causing latency when accessing ShipStation API, and we are actively investigating this issue. This is impacting multiple features, including label generation.
- investigating Jul 14, 2026, 09:26 PM UTC
We are continuing to investigate this issue.
- resolved Jul 14, 2026, 09:58 PM UTC
This incident has been resolved.
Minor June 19, 2026 Increased rate of latency and timeout errors. 5h 45m ShipEngine API
Started Jun 19, 2026, 02:00 PM UTC· resolved Jun 19, 2026, 07:45 PM UTC
- investigating Jun 19, 2026, 02:00 PM UTC
We are aware of an issue causing an increased rate of timeout errors resulting in 499 and 502 errors across various endpoints for some users. We are currently investigating this, and will provide an update once we have more information.
- resolved Jun 19, 2026, 07:45 PM UTC
This incident has been resolved.
Major June 11, 2026 UPS Authentication Errors 1h 10m UPS US
Started Jun 11, 2026, 09:15 PM UTC· resolved Jun 11, 2026, 10:25 PM UTC
- investigating Jun 11, 2026, 09:15 PM UTC
We have observed a high frequency of errors returned while attempting to perform various functions with UPS accounts such as rating and label creation. While the error rate is elevated, it is not universally impacting all UPS accounts similarly. The following error is returned: A shipping carrier error occurred: Invalid Authentication Information The cause of this issue is being investigated.
- monitoring Jun 11, 2026, 09:48 PM UTC
The service provider has confirmed a restoration of functionality. Error rates have begun to fall. We are continuing to monitor to ensure a full recovery.
- resolved Jun 11, 2026, 10:25 PM UTC
This incident has been resolved.
Major June 1, 2026 Unable to load account dashboard 3h 55m ShipEngine API Dashboard
Started Jun 01, 2026, 03:59 PM UTC· resolved Jun 01, 2026, 07:55 PM UTC
- investigating Jun 01, 2026, 03:59 PM UTC
We are currently investigating reports of a problem preventing some users from being able to successfully log into the account dashboard.
- monitoring Jun 01, 2026, 04:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 01, 2026, 07:55 PM UTC
This incident has been resolved.
Notice May 22, 2026 LAX Service Disruptions 39d 17h
Started May 22, 2026, 09:55 PM UTC· resolved Jul 01, 2026, 02:58 PM UTC
- monitoring May 22, 2026, 09:55 PM UTC
Effective May 22, 2026 GlobalPost’s Southern California (LAX/Cypress, CA) processing hub has temporarily suspended operations due to a local evacuation order following a chemical leak. All pickups and drop-offs in the LAX area will be delayed, and packages currently at the facility are being held.
Minor May 22, 2026 FedEx Label Generation Error 34d 22h FedEx US
Started May 22, 2026, 04:55 PM UTC· resolved Jun 26, 2026, 03:36 PM UTC
- investigating May 22, 2026, 04:55 PM UTC
We are aware of an issue impacting label generation for FedEx from ShipStation for certain users. We are investigating this, and will provide an update once there is additional information.
- identified May 22, 2026, 09:55 PM UTC
We have confirmed that the issue is related to an ongoing issue with the carrier. We will provide an additional update once the issue has been resolved.
- identified May 26, 2026, 02:09 PM UTC
FedEx Continues to report issues with their API. We will provide another update once there is further information.
- identified May 27, 2026, 09:06 PM UTC
We are continuing to work with FedEx to find a resolution. The specific error is "Unable to create FedEx shipment. We apologize for the inconvenience. This action cannot be completed at this time. Please try again later.."
Minor May 13, 2026 FedEx Label Generation Error 46m FedEx US
Started May 13, 2026, 06:29 PM UTC· resolved May 13, 2026, 07:16 PM UTC
- identified May 13, 2026, 06:29 PM UTC
We are aware of an outage with FedEx's API that is resulting in 500 errors in response to certain requests, including label generation requests.
- monitoring May 13, 2026, 06:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2026, 07:16 PM UTC
This incident has been resolved.
Major May 12, 2026 Account Dashboard Access Issues 3h 1m ShipEngine API Dashboard
Started May 12, 2026, 05:00 PM UTC· resolved May 12, 2026, 08:02 PM UTC
- investigating May 12, 2026, 05:00 PM UTC
We are aware of an issue preventing ShipEngine/ShipStationAPI dashboard access/login attempts from being completed successfully. We are investigating the underlying cause.
- identified May 12, 2026, 05:16 PM UTC
An outage with a third party service provider has been identified as the cause of account dashboard login issues. We are working with the provider to restore functionality.
- monitoring May 12, 2026, 07:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2026, 08:02 PM UTC
This incident has been resolved.
Minor April 20, 2026 Elevated rate of timeouts 21h 10m ShipEngine API
Started Apr 20, 2026, 09:26 PM UTC· resolved Apr 21, 2026, 06:36 PM UTC
- investigating Apr 20, 2026, 09:26 PM UTC
We are investigating reports of an increased frequency of timeouts and performance degradation impacting some users.
- resolved Apr 21, 2026, 06:36 PM UTC
This incident has been resolved
Minor April 16, 2026 Elevated rate of timeouts 4h 29m ShipEngine API
Started Apr 16, 2026, 04:01 PM UTC· resolved Apr 16, 2026, 08:31 PM UTC
- investigating Apr 16, 2026, 04:01 PM UTC
We are investigating reports of an increased frequency of timeouts and performance degradation impacting some users.
- identified Apr 16, 2026, 06:15 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 16, 2026, 08:31 PM UTC
This incident has been resolved.
Major March 10, 2026 Account Dashboard - Problem displaying some active carrier connections 2h 25m ShipEngine API Dashboard
Started Mar 10, 2026, 02:14 PM UTC· resolved Mar 10, 2026, 04:40 PM UTC
- investigating Mar 10, 2026, 02:14 PM UTC
We are investigating reports of an issue that is preventing the account dashboard from displaying all carrier connections as expected.
- monitoring Mar 10, 2026, 03:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 10, 2026, 04:40 PM UTC
This incident has been resolved.
Notice March 5, 2026 Middle East Service Disruptions 117d 21h
Started Mar 05, 2026, 05:10 PM UTC· resolved Jul 01, 2026, 02:58 PM UTC
- monitoring Mar 05, 2026, 05:10 PM UTC
Due to the situation in the Middle East, several carriers are either closely monitoring or adjusting their availability. UPS is closely monitoring the situation and using established contingency plans to manage its operations safely and efficiently. FedEx has resumed pickup and delivery services across the Middle East, where it is safe to do so. Customers shipping to or from the region will experience extended transit times. USPS: Specific military ZIP Codes across Europe and the Middle East are suspended temporarily for all mailing services until further notice. USPS: Export traffic to the destinations listed below is likely to be affected. Some shipments also transit through impacted areas and, as a result, are also likely to experience severe delays: Iran / Israel / Iraq / Qatar / UAE / Kuwait / Bahrain / Jordan / Saudi Arabia / Oman GlobalPost: Several Middle Eastern countries are temporarily suspended for all mailing services until further notice. For the most up-to-date information, please visit each carrier’s service alert pages linked above
Major February 26, 2026 Elevated rate of timeouts 1h 35m ShipEngine API
Started Feb 26, 2026, 04:26 PM UTC· resolved Feb 26, 2026, 06:02 PM UTC
- investigating Feb 26, 2026, 04:26 PM UTC
We are investigating reports of an increased frequency of timeouts and performance degradation impacting some users.
- monitoring Feb 26, 2026, 05:20 PM UTC
A fix has been implemented and error rates have begun to drop. We are monitoring to ensure a complete resolution and are investigating the root cause of this issue.
- resolved Feb 26, 2026, 06:02 PM UTC
This incident has been resolved.
Minor February 12, 2026 Increased Rate of Timeout Errors 42m ShipEngine API
Started Feb 12, 2026, 06:28 PM UTC· resolved Feb 12, 2026, 07:10 PM UTC
- investigating Feb 12, 2026, 06:28 PM UTC
We are aware of an issue causing an increased rate of timeout errors across various endpoints for some users. We are currently investigating this, and will provide an update once we have more information.
- monitoring Feb 12, 2026, 06:46 PM UTC
We have identified the cause of this issue. A fix has been put in place, and we are monitoring the results.
- resolved Feb 12, 2026, 07:10 PM UTC
This incident has been resolved.
Minor January 28, 2026 Purolator issue with country code recognizing 26m ShipEngine API, Purolator Canada
Started Jan 28, 2026, 10:45 AM UTC· resolved Jan 28, 2026, 11:11 AM UTC
- investigating Jan 28, 2026, 10:45 AM UTC
Purolator is reporting that users are experiencing a Country Code error when printing labels. The issue is under investigation on the carrier side.
- resolved Jan 28, 2026, 11:11 AM UTC
This incident has been resolved by the carrier.
Notice January 13, 2026 Sendle AU, CA, & US - Shipments Halted 51d Sendle
Started Jan 13, 2026, 04:23 PM UTC· resolved Mar 05, 2026, 05:08 PM UTC
- monitoring Jan 13, 2026, 04:23 PM UTC
Sendle has announced that all shipments have been halted as of January 11th, and any pickups pending on January 12th or later will be cancelled. Any parcels that have already been picked up and are in transit will be delivered at the discretion of the delivery partner. We recommend utilizing alternative carriers. CouriersPlease has advised that all current Sendle AU shipments are being held by CouriersPlease until further notice. We will provide a further update once we have received one from CouriersPlease around the next steps. 13/01 - CouriersPlease has advised that all Sendle consignments that are held in the CouriersPlease network will be delivered. No further pickups of Sendle consignments will occur going forward.
- resolved Mar 05, 2026, 05:08 PM UTC
This incident has been resolved.
Notice January 9, 2026 UPS Updates for US & CA Shipments 54d 19h UPS CA, UPS US
Started Jan 09, 2026, 09:56 PM UTC· resolved Mar 05, 2026, 05:08 PM UTC
- monitoring Jan 09, 2026, 09:56 PM UTC
Dimensional weight – effective 11 January 2026: Package dimensions will be rounded up to the nearest whole centimeter or inch.
- resolved Mar 05, 2026, 05:08 PM UTC
This incident has been resolved.