Resolved after 4 hours 29 minutes, affecting ShipEngine API, on April 16, 2026.
The issue has been identified and a fix is being implemented.
Affected components
ShipEngine API
Update timeline
- investigating Apr 16, 2026, 04:01 PM UTC
We are investigating reports of an increased frequency of timeouts and performance degradation impacting some users.
- identified Apr 16, 2026, 06:15 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 16, 2026, 08:31 PM UTC
This incident has been resolved.
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