ShipEngine experienced a critical incident on September 24, 2026 affecting Evri, lasting 22h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Evri
Update timeline
- investigating Sep 24, 2026, 01:47 PM UTC
We are currently investigating this issue.
- investigating Sep 25, 2026, 07:54 AM UTC
Our system is receiving errors when calling Evri's API. We are in contact with the carrier to clarify and resolve the issue as soon as possible.
- investigating Sep 25, 2026, 09:51 AM UTC
The carrier made some changes on their side, but the errors are still occurring. We are continuing the investigation with Evri.
- identified Sep 25, 2026, 11:17 AM UTC
The carrier identified the root cause and is implementing the optimization.
- monitoring Sep 25, 2026, 12:11 PM UTC
Evri made the optimizations on their side, and now we can see the requests are succeeding.
- resolved Sep 25, 2026, 12:31 PM UTC
This incident has been resolved.